Re: Mom HACKED Again!!!

cheriere · ‎12-01-2023

@goldensrbest wrote:
Are these videos that others have posted,wondering more about this, i share videos with others.

She said the videos popped up in her regular feed. So, maybe one of her friends put them there not knowing. I don't facebook, so I'm not sure.

Imaoldhippie · ‎06-10-2015

There are so many scamming posts on FB. Tell your mom not to click on any unknown posts. Have her change her password. If she wants any info do not use FB.

LIFE IS TO SHORT TOO FOLD FITTED SHEETS

cheriere · ‎12-01-2023

@Imaoldhippie wrote:
There are so many scamming posts on FB. Tell your mom not to click on any unknown posts. Have her change her password. If she wants any info do not use FB.

Thank you 😊💝. We tried to change her password, but it wouldn't let us. So, we sent messages to facebook from a different computer. I told her we'd stay off facebook this weekend and check Monday to see if they replied. I pray they take these videos down.

This is the second time she's been hacked since receiving this computer for Christmas. I know it's not QVC's fault, but this HP Big Deal has been nothing but trouble!

Scooby Doo · ‎03-14-2010

I had my laptop hacked 3 yrs ago and I relived the nightmare just reading your post. The hackers were able to get into my bank account and transferred out $10,000. They changed my password and locked me out of my own account. So my advice is that if she did any banking on that computer to call the bank and alert them. The bank can freeze any suspisious activity. I went to the bank and closed that account and transferred my money into a new account #. The hackers didn't bother my credit cards but I did request new account numbers regardless. It's easy to do, just go to their website and put in a request. They don't charge if you've been compromised and I received new cards within 10 days. You can notify the 3 credit agencies just by going to their website, you don't need to call. Simply lock you credit so that nobody can request credit in her name. She can unlock it anytime. You can also do that with credit cards if you don't want to get new ones. The next thing I had to do was notify any direct deposit checks coming to me about my new bank account #, e.g. social security check.

My son works in IT and he told me to just throw the computer in the garbage. Even though I could try to clean it the hackers were so embedded I probably wouldn't be able to clean out all of it. Sure, it was an expense but also a relief knowing I had rid myself of them.

Her info may already be on the dark web so look into that.

I now have malwarebytes premium on my computers and it lets me know if someone tries to sign into my computer from another location.

I hope it doesn't turn out to be as big of a hassle for you as it was for me. Good luck.

cheriere · ‎12-01-2023

@Scooby Doo Oh my! I hadn't thought to do MANY of the things you suggested, but I WILL NOW!!!

I didn't think about her Social Security and other direct deposits. I didn't consider them taking out cards or money using her information either!

Im thankful we were able to get in contact with one of her banks. The other was already closed and isn't open on the weekend. We did call the number on the back of that bank card, but they claimed we'd have to call back Monday unless she wanted to report the card stolen. They did check and thankfully no monies had been released to any overseas requests. But, you're right. We're gonna have to change both accounts and get new card numbers for everything just to be on the safe side.

Meanwhile, she's trying to hide all this from my dad. She's afraid he'll freak completely out...and he will, but there may be no way around it!

The only reason I didn't throw the computer in the garbage was in case we needed it to further track these people down or as proof for something. However, it will NEVER be used again! She's using her old laptop for the time being. I've even told her to stay off facebook.

I don't know anything about the dark web so we'll have to check with a computer person to help us figure out if information is on there.

Im so sorry this happened to you too. I pray it's not going to be as bad as I'm thinking. I took a screenshot of your post to use as a guideline for helping me check off things I need to do. Getting in touch with Social Security is a priority.

Thank you for your advice and kind words. If you remember anything else I may need to do, would you please post? I really appreciate it.❤️

Estellee · ‎07-12-2011

@cheriere So sorry to hear this is happening again. I just bought another laptop to have just in case of a hack! I agree it would be a good idea to get in touch with the credit agencies. Good luck, poor mom!

cheriere · ‎12-01-2023

@Estellee wrote:
@cheriere So sorry to hear this is happening again. I just bought another laptop to have just in case of a hack! I agree it would be a good idea to get in touch with the credit agencies. Good luck, poor mom!

Thank you.😊❤️. I don't really use facebook, but my mom does. I didn't know people could hack your computer from just watching videos. If you ever see any of these in your facebook comments section, please don't open them.

Estellee · ‎07-12-2011

@cheriere You know, I noticed sometime on facebook, up at the top right where we sign in there is something that says Sponsored right below that (sometimes but not always there). I do on occasion see a number next to it indicating there is a message to click on. One time my friend clicked on it and the computer indicated to call a number to help. Do you think your Mom may have clicked on something like that?

nwbabs · ‎02-24-2018

I'm so sorry for all who go through this situation. Our in-law family member has had this happen 3x through FaceBook over the last few years. She uses FaceBook on her phone and stand alone computer. Thank goodness she does not do online banking.

My FaceBook usage is limited to a Fire Tablet with no banking and no email setup. I do use the tablet to play free games (Sudoku, Jumble), download reading/listening material through the local library (Libby app) and occasionally free Kindle books.

I do not know if having a limited use device for your Mom to use FaceBook would help your situation or not, or even be feasible. Wish y'all the best.

Tori3569 · ‎06-27-2010

There is no reason FB wouldn't allow you to change a password unless you shut down her account. There is always access to profile, passwords, etc. There is a security section of the website that should be able to help.