Landline Issue

occasionalrain · ‎03-10-2010

Yesterday, I got a letter from Xfinity that my password had been changed. I hadn't changed it.

This morning, I can't make or receive calls on my landline phone. I suspect it's related. I have changed my password, disconnected and reconnected my phone to the modem. Still not working. I went online and did a chat with Xfinity and they sent me to a tech support that I would have to pay. I'm not paying for their problem. Now what to do.

kaydee50 · ‎02-07-2011

Don't know what to tell you but I would be concerned that my password have been changed without my requesting it. Sounds a little scary.

Also not sure what a password has to do with a landline? We have a landline and no need for a password to access it???

SilleeMee · ‎05-22-2016

The phone you have is an internet phone (VOIP) and not a regular landline phone. Try resetting the modem by unplugging the power cord from it, wait 15 seconds and then plug it back into the wall. That should reboot the modem and reconnect your phone hopefully.

SilleeMee · ‎05-22-2016

Also, if you have a separate router then you might want to reset that, too. Unplug it from the wall, wait 15 seconds and plug it back in. Reboot time varies but usually a few minutes.

occasionalrain · ‎03-10-2010

@SilleeMee

Thank you, I'll try that and let you know.

MG Chris · ‎09-10-2020

@occasionalrain wrote:
Yesterday, I got a letter from Xfinity that my password had been changed. I hadn't changed it.

This morning, I can't make or receive calls on my landline phone. I suspect it's related. I have changed my password, disconnected and reconnected my phone to the modem. Still not working. I went online and did a chat with Xfinity and they sent me to a tech support that I would have to pay. I'm not paying for their problem. Now what to do.

It is not their problem, it is your problem. They are getting paid whether or not you can use your phone. I would do a factory reset on the phone and go from there.

occasionalrain · ‎03-10-2010

@SilleeMee

I can not thank you enough. That fixed it and, other than having to move a bit of furniture, it was easy.

SilleeMee · ‎05-22-2016

You're welcome @occasionalrain

I'm glad I could help.

Nuttmeg · ‎03-09-2010

Comcast had data breach and customer were required to change their passwords.

gadgetgal613 · ‎07-07-2021

@Nuttmeg wrote:
Comcast had data breach and customer were required to change their passwords.

I got an e-mail telling me of the breach and to change the password for my main account. I have 3 Comcast e-mail accounts but, only one is considered the main account for not only e-mail but, all things concerning my account.