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11-05-2025 03:00 AM - edited 11-05-2025 03:02 AM
I was on my hotmail and hit something in the folder area by mistake and now the only folders I have is inbox and draft. I checked the view on top and went into the pane and it seems to be right according to how to fix it via microsoft. It's the same on 3 browsers. When I'm in hotmail in the search box i type all folders and they pop up on top of the search box but when I click on it nothing shows. I checked to see if anything was in the deleted bin and there is nothing in it. Does anyone have any suggestions how I can get my folders back. If I could access the deleted folder maybe I could move them back but can't get into it. It says there is nothing in any folders. I do show what's in the inbox folder and draft folder that still shows where it should be. Totally confusing. I tried youtube but nothing works.
11-05-2025 03:34 AM
@kismet did you look in both the inbox and draft folders to see if you accidently moved the missing folder into one of those folders?
11-05-2025 07:08 AM - edited 11-05-2025 07:13 AM
What device are you using?
The folders just might be collapsed - if you see a little down arrow on the left side of where it says inbox click that.
11-05-2025 08:40 AM
I use Hotmail. Franand Zoe is on the right track.
Go to the column on the left and next to your email addy there is a tiny arrow. Click on it and the folders should expand. Hope this works for you.
11-05-2025 01:17 PM
I was lucky enough to have a neighbor bring in my folders. I don't understand what she did but she got them back and said they were there but had to know how to get them back. I will have to get back to her to find out what she did. This happened once before but I got them back. Thanks to everyone for the help. I will keep in mind about that little arrow next time. Don't remember seeing one but it could of been there.
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