@cheriere
Do you not have Norton Protection or some kind of antivirus?
Oh I'm sure some know it all will come gunning for me, they usually do, as they have all the answers..
I just hope you have a good protection on her computer and not anything that claims that came with it when purchased. Its usually a cheap one..
When I first got my laptop, it came with one installed, it was the worst, had problems with it all the time. Finally I uninstalled it and went with Norton...
If you do, make sure you also get the VPN....This way they won't know her location either,
If it ever happens gain, just shut down the computer immediately, thats what they told me to do is it ever happened,
Got the Norton,, no problems...
Good luck