Re: Extremely slow internet speed with Spectrum

x Hedge · ‎08-18-2016

My neighbor works CS from home for Amazon, so really depends on her Wi-Fi for her livelihood.

She dumped AT&T for Spectrum, and has had nothing complaints.

After a year with Spectrum she recently switched back to AT&T. Have heard others saying they had the same experiences.

. . .SO, you certainly wouldn't be the only one.

qualityshopper · ‎12-04-2011

Thanks everyone for all the great advice. I am really hoping the tech this time will figure out the problem because I really don't want to go back to ATT.

The package I have with Spectrum promises 100 mbps. Now I know not to expect that speed with a wireless connection, but I certainly expect better than 0.5. I'm getting these pitiful speeds on both computers as well as with my streaming devices. Right at this moment, my speed is great--77.5, but it can change to single digits in a heartbeat. In fact, the only reason it's probably doing as it should at the moment is because I deliberately unplugged my equipment before I got on the computer. If i hadn't, I'm sure I'd be at 2 point or 3 point something. Keeping my fingers crossed they'll finally figure the problem out today.

glb613 · ‎03-09-2010

@qualityshopper wrote:
Thanks everyone for all the great advice. I am really hoping the tech this time will figure out the problem because I really don't want to go back to ATT.

The package I have with Spectrum promises 100 mbps. Now I know not to expect that speed with a wireless connection, but I certainly expect better than 0.5. I'm getting these pitiful speeds on both computers as well as with my streaming devices. Right at this moment, my speed is great--77.5, but it can change to single digits in a heartbeat. In fact, the only reason it's probably doing as it should at the moment is because I deliberately unplugged my equipment before I got on the computer. If i hadn't, I'm sure I'd be at 2 point or 3 point something. Keeping my fingers crossed they'll finally figure the problem out today.

I recently had Comcast come to my house to check the cables both inside and outside of my house. I was losing service, sometimes it was both TV and Internet but mostly it was Internet only, and I knew something was wrong. I also had slow service which was parially solved by getting a new faster router. He found a frayed cable coming into my house as well as a older cable and splitter connecting my devices. He replaced everything and my speed tripled. There are a lot of factors when it comes to internet speed. I wouldn't have the speed I do now if I hadn't insisted they come out and check the cables.

gardenman · ‎03-09-2010

Cabling can be an issue. Some coaxial cables use a steel core with copper plating instead of a solid copper core. The steel core cables are cheaper, but if the plating fails you're down to using steel as a conductor and it's not as efficient as copper.

Fly!!! Eagles!!! Fly!!!

chickenbutt · ‎03-09-2010

@qualityshopper wrote:
Thanks everyone for all the great advice. I am really hoping the tech this time will figure out the problem because I really don't want to go back to ATT.

The package I have with Spectrum promises 100 mbps. Now I know not to expect that speed with a wireless connection, but I certainly expect better than 0.5. I'm getting these pitiful speeds on both computers as well as with my streaming devices. Right at this moment, my speed is great--77.5, but it can change to single digits in a heartbeat. In fact, the only reason it's probably doing as it should at the moment is because I deliberately unplugged my equipment before I got on the computer. If i hadn't, I'm sure I'd be at 2 point or 3 point something. Keeping my fingers crossed they'll finally figure the problem out today.

It's still possible to get a great speed wireless. ALL my devices are wireless and I'm getting over 100mbps.

THEY need to find the problem. For us, a few years ago, I think most of the variables were due to old cables and such. This is a 47 year old neighborhood, so that wasn't surprising. Since all that is OUTSIDE the house, they replace it and it doesn't cost you. As it should be.

qualityshopper · ‎12-04-2011

Just an update--Spectrum came out and replaced the modem and router, as well as my cable lines outside. So far, so good. I'm actually getting speeds now around 90. Never even came close to that before (my package is for 100 mbps). Hopefully I won't have any more problems. Thanks to all of you for your advice. One of these days when I have some extra money (too many repairs right now on things), I'll get my own equipment.

glb613 · ‎03-09-2010

@qualityshopper wrote:
Just an update--Spectrum came out and replaced the modem and router, as well as my cable lines outside. So far, so good. I'm actually getting speeds now around 90. Never even came close to that before (my package is for 100 mbps). Hopefully I won't have any more problems. Thanks to all of you for your advice. One of these days when I have some extra money (too many repairs right now on things), I'll get my own equipment.

I hope you do because renting a router (not every company charges for the modem) from a cable company is expensive. At $10+ a month, you are "buying" a new router every year. If you rent a router for 5 years, you have spent $600 for a $150 router. The same amount of money will be spent for renting a modem. Please don't fall for the reason for renting many post here. They post if something goes wrong the company will replace the router/modem. If something goes wrong, you have saved more than enough money to buy new.

sipp · ‎03-10-2010

My kids in Texas also have Spectrum Internet- your problem is Spectrum's confusing ads on tv--- they advetise ie 100mpb BUT THAT'S ONLY IF YOU ALSO GET TV AND PHONE WITH THEM. Supposedly New York wants them OUT because they make promises to get in (they bought out Time Warner in NY--- then once they do that- they don't make good on those promises-(Still waiting for them to be kicked out but NY is not in a hurry I guess-and there is no other company waiting to step in ---- I was visiting in TEXAS for a time and was so aggravated by the 3MPB's that the operator (when They called) told them was what they were getting- that with their permission I called for a tech to come (they also use Spectrum's router and modem - stream for tv using xbox and amazon firestick and tv antenna.--- ANYHOW- The tech was decent and yep- they're only getting the 3 mpbs BECAUSE THEY DON'T BUNDLE!!- ( I told them to get their own router at least --- the modem is at least "covered" if they need the FREE service- that's the ONLY good thing about Spectrum- they don't charge for service calls. (time warner didn't charge either) SO multiple calls, both by phone and with techs- and that's the final solution- BUNDLE or else. (and of course the yearly increase!! >:/ In Texas at their house-it's a choice- tv or one laptop or one tablet-- you can't possibly use multiples unless you want to blow our your brain with the aggravation.

Mom2Dogs · ‎03-09-2010

@gardenman...probably a really dumb question but I have wireless internet at home and work....so if it is HARD WIRED does that mean my electronic device is plugged into the back of the router, like my TV?

We do use the router/modem from Spectrum for TV and Mac Book Air...I want to purchase our own, husband thinks we should just keep what they rent to us, since they hook it up and I know if I buy one, we will have to make the connection on our own.

Thanks!