Electronics

[Yardlie]

I'm not very good with computers. I still have Windows 7, because when I tried to download Windows 10, it crashed my computer.

Anyway, I keep getting a message from "Driver Update" stating that I need 15 new drivers. It looked official...from Microsoft.  When I went to download them, it asked for my credit card. Since when do you need to pay for drivers? Or is this just a scam? I would appreciate any help. Thank you!

[millieshops]

Sounds like a scam to me.

Wjhenever I get that kind of possible scam, I do not click.  If it looks offical and IS offrcicial, I can sign myself into Microsoft without clicking on any links!!!!  If it isn't on the official website, it's a scam for sure.

[Nightowlz]

It's a scam or virus of some kind. Never have paid to update a driver. Search online for Driver Update virus or scam & see what you find.

[Nuttmeg]

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@Nightowlz wrote:

It's a scam or virus of some kind. Never have paid to update a driver. Search online for Driver Update virus or scam & see what you find.

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You should run a Anti- Malware program Malwarebytes. https://www.malwarebytes.org/antimalware/

[spent2much]

My techie friend has always helped me find drivers online.  No charge.  And the suggestion to run Malwarebytes is a good one.  It's free.  Just make sure you're downloading the free one.

[Yardlie]

Thank you so much, everyone! I ran the malware scan, and wow...did I have a lot of junk in my computer! I knew I could count on the people on this board to help me!

[Nuttmeg]

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@Brinklii wrote:

Thank you so much, everyone! I ran the malware scan, and wow...did I have a lot of junk in my computer! I knew I could count on the people on this board to help me!

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You may want to consider buying the realtime scanner or run the scanner everyday. The license for the real scanner is for a year.

[Nightowlz]

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@Nuttmeg wrote:

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@Brinklii wrote:

Thank you so much, everyone! I ran the malware scan, and wow...did I have a lot of junk in my computer! I knew I could count on the people on this board to help me!

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You may want to consider buying the realtime scanner or run the scanner everyday. The license for the real scanner is for a year.

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We use Malwarbytes. Don't know why I did not think of that. We have the paid version. We bought it when it was a one time fee so we don't have to pay the yearly charge.

[Cats3000]

I have only 2 drivers (printer and scanner).  I have NEVER paid for an update or even for a new driver downloaded from the manufacturer's website.  I suspect you've seen a scam

[Mary Bailey]

That came loaded on this new laptop. DS deleted it.  There was a lot of junk loaded on here all deleted now.