Re: Dell Computers and Customer Service -- Any com... - Page 2

Cats3000 · ‎10-07-2013

On 11/28/2014 stevieb said:
I had one Dell laptop and it was both over-priced for what it was and often problematic. The CS was uneven veering toward not good. From then on, whenever I need a new computer, I won't even consider Dell (or HP)... There are too many better options available, though I'd surmise CS is uneven regardless of brand.

We have Apple products. We have Apple Care. We've had excellent results when we've called with problems or for help with our computers. We've found that the people on the other end do speak and understand regular English.

As a matter of information, if you go to the Dell website and click on Support I believe that they had a service and support option that assures calls are answered in the US. I'm not sure if that's still available. If it is, it might be worth the extra charge.

millieshops · ‎03-09-2010

I haven't needed any service on my current Dell laptop, age 3. When I did need help with my previous one, I had superb service. The "voice" was in the Philipines, but was easier to understand than many locals I've encountered. Also, once a part had been shipped, there was a follow-up call from them to make certain I had been able to install the part as I'd been directed.

That Dell laptop was my only computer for over 6 years and that episode was my only issue with it. Last I heard, that machine was still in use. It didn't die; I passed it on to take advantage of something newer.

Nuttmeg · ‎03-09-2010

On 11/28/2014 millieshops said:
I haven't needed any service on my current Dell laptop, age 3. When I did need help with my previous one, I had superb service. The "voice" was in the Philipines, but was easier to understand than many locals I've encountered. Also, once a part had been shipped, there was a follow-up call from them to make certain I had been able to install the part as I'd been directed.

That Dell laptop was my only computer for over 6 years and that episode was my only issue with it. Last I heard, that machine was still in use. It didn't die; I passed it on to take advantage of something newer.

I too, have been buying Dell computers for a long time. The hardware works fine, but Windows is another story. I usually find my computers a new home.

ahoymate · ‎05-30-2010

On 11/27/2014 minwife said: Terrible experience with Dell. CD stands Customer Disservice.

The WORST customer service as in No customer service. All over seas and hard to work with!! On hold forever, & ever & ever & ever.

Never again! The computer, laptop is good, but the service is HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!

IndiaRose · ‎03-09-2010

On 11/28/2014 Skylands said:
On 11/27/2014 minwife said: Terrible experience with Dell. CD stands Customer Disservice.

The WORST customer service as in No customer service. All over seas and hard to work with!! On hold forever, & ever & ever & ever.

Never again! The computer, laptop is good, but the service is HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!

This post is somewhat true but Dell is much worse than this. I believe and this is my opinion that there is a possibility when you are supposedly being sold a new computer it is not new. I had one that crashed within 3 months of purchase. Dell would not give me a new one in exchange but a refurbished one and it also broke down. No one can easily describe what Dell put me through. Finally on my last attempt my present Dell is holding up. Three attempts to straighten out this problem. Why do you want this brand when there are others with better ratings?
QVC will back you up for one month only and then pass you to Dell who frankly could care less.

IndiaRose · ‎03-09-2010

On 11/28/2014 graycatsrule said: I currently have a Dell. upgraded from a Dell with xp. Haven't had a need to call customer service. Both computers ran fine. I think there's an opportunity to get a lemon with any brand.

Maybe ...but how about 2?

IndiaRose · ‎03-09-2010

On 11/28/2014 graycatsrule said: I currently have a Dell. upgraded from a Dell with xp. Haven't had a need to call customer service. Both computers ran fine. I think there's an opportunity to get a lemon with any brand.

sure but 2?

paShar · ‎03-10-2010

I've had Dell computers for several years. I've never purchased one from QVC; I go directly to the Dell website and build it there. It seems to me that the models that the Q sells are always loaded with a lot of things that I don't really want or need. Ordering directly from Dell lets me order just what I need and want to pay for.

They've worked fine for the most part. My previous computer developed some problems near the end of it's life and I took it to a local computer repair shop so I can't comment on Dell's customer service.

chickenbutt · ‎03-09-2010

I had a Dell desktop and my first laptop was a Dell. The laptop is fine, still, after some 8 years except that it's outdated for current technology so I don't use it. When I had problems with the desktop, quite a number of years ago, I called them for assistance (which is something I seldom do!) and they skrewed me out of $50 by lying to me, so Dell and I got a divorce at that time.

Now I have Toshiba, Sony, and Lenovo and like all of them. I've purchased several Toshibas both for my husband and for me, and they have been well-made machines.

I'm not big on calling customer service because I already know what that's like. If I cannot figure something out myself, or find the information online, I'm usually out. All you usually get by calling is the level one type 'tech' person and that is just not at all helpful.

PamelaSue72 · ‎09-22-2011

I have had four Dell computers. All but one have been flawless. Back during the summer I purchased a new Dell with Windows 8.1. It's been perfect with no trouble.

My DH took my old Vista computer to replace his old Win XP computer. I did have an issue with the hard drive malfunctioning in the Vista computer. It was just two weeks shy of the support expiring (I always do a 4-year support), so I called CS. They immediately sent a tech to the house (within two days). Needed a new hard drive, they sent the drive out, the tech came back, installed the drive, and it's been running ever since. (I would have just installed the drive myself, but it was still under warranty.)

Just bought a new 17-inch Dell XPS laptop; it was my Christmas present to me from me. It's my first laptop, so I know it's going to take some getting used to, but I know it will be fine. I bought it from Dell. We bought a Dell laptop for our grandchildren and they've not had any trouble with it.

I can't say anything bad about Dell.

My GF has a Toshiba laptop. Not even a year old yet and it's been back in the shop three times, all for problems she did not create. She's ready to throw it out the closest window, she gets so exasperated with it. My DH's union local also has a Toshiba and it's given them nothing but headaches.

I would never buy any kind of computer from QVC because it's always loaded with stuff most people would likely never use. I've seen some of their TSVs for various computers and, honestly, why bother buying a computer that's so loaded down with stuff like that? They brag, "Oh, it has this and it has that!" But really, would you use that software? Most people wouldn't. Which is why they get the stuff so cheaply. Plus, I think some of their items are a wee bit outdated.