Electronics

[Frosted Cake]

My cable company switched all analog connections to digital by installing a  box. I have on HD TV that was already hooked up and had to add one to my older (large back) TV to get a connection.  The connection was from the wall to the TV with the analog cable.  Never used a box before to get cable.  The new digital box is to upgrade that connection.

My older TV is hooked up to my DVD Recorder/Player.  I still get the channels I had before when I go into the DVD player to record, but not the new ones.   I'm afraid to do " Set Channels Automatically" because I get this notice on screen:

I pick the source from Antenna or Cable - I pick Cable

Then it says:  Set channels automatically will start after the source is changed.

When I continue it says:

Set channels automatically:  Once started current channels cannot be restored (this is the line that bothers me!)

Connect antenna or cable TV to RFIN.   If you use a cable box (which I assume is the new cable box they came out to hook up) then tune it to your local PBS channel when done.

Well it's not the PBS station that the box is programmed for it's channel 3 here.   

Anyway, Cox came out and hooked it up, but when they left I ran into this issue.  He said it was all hooked up fine.  Of course they want to send someone out to check it for $50 again.

My thought is I need to run channels automatically to get the new ones that now show up with the digital connection, but that one warning that my current channels cannot be restored worries me.

I tried to manually add channels (and I did) but it didn't allow me to record on those channels and says "No signal" when I go to that channel.

Ugh!  Why do they have to make things so complicated!   

Can anyone advise me through this jibberish!    Thanks!!!

[hckynut]

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@Frosted Cake wrote:

My cable company switched all analog connections to digital by installing a  box. I have on HD TV that was already hooked up and had to add one to my older (large back) TV to get a connection.  The connection was from the wall to the TV with the analog cable.  Never used a box before to get cable.  The new digital box is to upgrade that connection.

My older TV is hooked up to my DVD Recorder/Player.  I still get the channels I had before when I go into the DVD player to record, but not the new ones.   I'm afraid to do " Set Channels Automatically" because I get this notice on screen:

I pick the source from Antenna or Cable - I pick Cable

Then it says:  Set channels automatically will start after the source is changed.

When I continue it says:

Set channels automatically:  Once started current channels cannot be restored (this is the line that bothers me!)

Connect antenna or cable TV to RFIN.   If you use a cable box (which I assume is the new cable box they came out to hook up) then tune it to your local PBS channel when done.

Well it's not the PBS station that the box is programmed for it's channel 3 here.   

Anyway, Cox came out and hooked it up, but when they left I ran into this issue.  He said it was all hooked up fine.  Of course they want to send someone out to check it for $50 again.

My thought is I need to run channels automatically to get the new ones that now show up with the digital connection, but that one warning that my current channels cannot be restored worries me.

I tried to manually add channels (and I did) but it didn't allow me to record on those channels and says "No signal" when I go to that channel.

Ugh!  Why do they have to make things so complicated!   

Can anyone advise me through this jibberish!    Thanks!!!

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@Frosted Cake

Gonna try to help. These things were not easy to explain typing.

hnj

[JanetsGirl]

Thorny problem.  Set channels automatically seems correct.  Suggestion:  call Cox again and explain the dillemma and be persistent until you get help -- they might be able to resolve it over the phone.  Tell them that the installer did not finish the job because of this dillemma and that he needs to come out as a follow up -- there should not be another charge.  Another suggestion is to contact customer service of the manufacturer of your old TV or DVD player (not sure which device is cauing the problem), and explain the situation.  They may be able to resolve the problem over the phone.  Good luck.

[chickenbutt]

I also agree that letting it set the channels SHOULD BE right.  But maybe a call to them will give you more of a comforting answer.

I don't think there is a matter of 'losing' any channels in the process.  It does need to go through its set up and it will pick up all the channels you pay to receive.

Ours, Charter here, went to all digital a few years ago.  My only complaint was because I have a couple of little 19" TVs - one in my kitchen and one in my office on my desk - that I just had plugged right into the cable in the wall.

I was bummed that you had to have a cable box for EVERY tv connected. Fortunately, the new cable boxes were much smaller so it was easy to just hide them away.   

But I've always just followed the set up and let it find the channels.  Anything it finds is what you will get anyway.  

[Nightowlz]

I don't know since I have DISH. You already paid to have this set up from the sounds of your post. You should call them back & tell them you already paid for this & it was not done right & you are not paying for them to come fix it.

[Mz iMac]

@hckynut

WOW!!!!  Your instructions are so simple (non techie) & detailed.  You should be a professional "user manual" writer.

GOOD JOB!

[Toppers]

Hi @Frosted Cake,

I agree with the others where if you are still having difficulties connecting everything, I would call them back.

When you call back, you can ask for their technical department, and talk to someone there who can try and help you finish connecting everything by phone. 

[Frosted Cake]

I called the Tech Dept. the guy said he can't help me with equipment that isn't a Cox item.  He said he would note on my acct that the tech who set up the new box didn't make sure all the channels were on the DVD.  I am sure they would charge me because it's not their equipment for a service call.

In the meantime, I called Panasonic (the maker of my DVD-R player) but they are not there until Tues.   I'll try them then.   Hopefully, they can tell me about the prompts and what to do.   I still had the owner's manual with the help line that still works after all these years.

Thanks for the advice all.  I hope Tuesday will solve some issues.  I still think I need to just automatically now set the new stations, but with my luck, I'll do it wrong.

[glb613]

To watch digital cable or satellite, you need either a digtal TV or a convertor box.  To find the channels, you need to scan for channels.  If something goes wrong, scan again.   In order to use the convertor box, the TVs input needs to be set on cable not antenna.  If you use a HD cable box or DVR with a digital TV, chose the HDMI connection where it is attached.  They are labled HDMI 1,2,3,4, etc.  All of this choosing/scanning happens using your TV remote. 

[Frosted Cake]

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@glb613 wrote:

To watch digital cable or satellite, you need either a digtal TV or a convertor box.  To find the channels, you need to scan for channels.  If something goes wrong, scan again.   In order to use the convertor box, the TVs input needs to be set on cable not antenna.  If you use a HD cable box or DVR with a digital TV, chose the HDMI connection where it is attached.  They are labled HDMI 1,2,3,4, etc.  All of this choosing/scanning happens using your TV remote. 

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TV works fine.  Digital box works fine.   DVD (not a DVR) doesn't accept all the new channels.   TV is not HD.   But Thanks!