Electronics

[DooneyGal2]

Hi everyone,

I have been with Verizon for many years and normally was a big fan even after reading so many complaints on social media ugh, but now I finally have a big issue with them and am getting nowhere talking with them at their Customer Service, hoping to have better communication and luck with an e-mail. I was given a general snail mail address but have little hope that in today's climate, it will really be seen or at all in a timely manner.
Thanks so much for any help! I tried reaching out to them on Facebook and that was a total joke ugh!

[candyagain]

Verizon Executive Contacts

Primary Contact
Nancy Clark
Senior Vice President & Group President - Consumer Sales & Service
One Verizon Way
Basking Ridge, NJ 07920
Nancy.Clark@Verizonwireless.com

Secondary Contact
Ronan Dunne
Executive Vice President and President of Verizon Wireless
One Verizon Way
Basking Ridge, NJ 07920
ronan.dunne@verizon.com

[SXMGirl]

When I had a problem, I contacted Executive Relations.  This is the number that I had:  800-922-0204

My problem was my phone.  The phone number might not work for you, but you should be able to get a direction that will work.

[DooneyGal2]

---

@candyagain wrote:

Verizon Executive Contacts

Primary Contact
Nancy Clark
Senior Vice President & Group President - Consumer Sales & Service
One Verizon Way
Basking Ridge, NJ 07920
Nancy.Clark@Verizonwireless.com

Secondary Contact
Ronan Dunne
Executive Vice President and President of Verizon Wireless
One Verizon Way
Basking Ridge, NJ 07920
ronan.dunne@verizon.com

---

@candyagain thank you!

[walkingal]

I've been down that road with Verizon.  They don't want you to have their email address.  Their customer support is non-existant.  I don't know why I put up with them.  I wish you luck in getting your problem resolved.

[Spurt]

@DooneyGal2 

You can also file an online complaint with the Better Business Bureau (bbb.org) ---the company will be required to respond within a certain time period.....use this address--headquarters address---

Verizon Communications

140 West Street

New York, NY 10007-2141

And this is the phone number I found thru BBB - (212) 395-1000

https://www.bbb.org/us/ny/new-york/profile/telecommunications/verizon-communications-0121-411