Another Apple problem

glb613 · ‎03-09-2010

Today has been the day for things to go wrong. I heard a crack and found the stand to my iMac has failed. I looked it up and found 42 pages of complaints from people who have the same problem. Many were claiming it has to be a design problem since no one was moving or lifting the computer when the hinge failed. I called Apple and my extended warranty no longer covers my computer so, I have to pay the $250 to repair it. Not to mention carry it and out the shop. We do have a certified repair company in town which is good since the closest Apple store is 2+ hours away.

After I left the repair shop, I had problems starting my car and to make a long story short, my car is in the shop. Dang, this has been a bad day me and my "stuff".

cowboy sam · ‎06-15-2015

@glb613

so sorry that this all happened to you..

...hope tomorrow will be a better day.

preds 06-21-20
"Always be thankful andyou'll have more than you know."

2blonde · ‎03-10-2010

@glb613 Geez......you REALLY are having a bad day. I'd be careful though, I hear these things come in 3's

Laura loves cats!

chickenbutt · ‎03-09-2010

Hi Gail! I'm sorry you're having such a craptacular day.

I hope it gets better.

Mz iMac · ‎07-26-2014

@glb613

You can have the iMac stand repaired FOR FREE!!!

Call Apple Customer Relations - 1-800-275-2273. Ask politely & firmly that you want to be transferred to Customer Relations. Tell them exactly what you stated in your post. See what they can do for you!

Also, ask about the following:

As a desktop (iMac) owner, you may qualify for "on site" service instead of having to lug your iMac to the repair shop.

GOOD LUCK!

"We do have a certified repair company in town"

Customer Relations will get in contact w/the repair shop to order the FREE REPAIRS.

"Never argue with a fool. Onlookers may not be able to tell the difference."

ChynnaBlue · ‎05-22-2012

I'm so sorry to hear that, @glb613. Days like that are always frustrating and I think they're even more so when it's something like you described with the Apple stand failing.

I hope you get everything up and running again soon.

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glb613 · ‎03-09-2010

@Mz iMac wrote:
@glb613

You can have the iMac stand repaired FOR FREE!!!

Call Apple Customer Relations - 1-800-275-2273. Ask politely & firmly that you want to be transferred to Customer Relations. Tell them exactly what you stated in your post. See what they can do for you!

Also, ask about the following:
As a desktop (iMac) owner, you may qualify for "on site" service instead of having to lug your iMac to the repair shop.

GOOD LUCK!

"We do have a certified repair company in town"
Customer Relations will get in contact w/the repair shop to order the FREE REPAIRS.

I will call this morning. It has to be a design flaw since it just broke while sitting on my desk. I didn't read the entire 42 pages of complaints but, the story was exactly the same. The owner hears a loud crack then the hinge failed to hold the screen in the proper position. I'll let you know what happens. Thanks.