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Esteemed Contributor
Posts: 6,280
Registered: ‎03-10-2010

@beth58:  There is a " manage my device" at the bottom of first page that comes up (it's black background with white writing).  If you can't find it go to "help" and follow prompts until "contact"and pick "by phone".  They'll walk you through it and then you'll know.

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Esteemed Contributor
Posts: 7,036
Registered: ‎08-07-2013

I would check settings. Good luck with that.