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Regular Contributor
jagk
Posts: 207
Registered: ‎07-29-2010

Activation lock

‎11-27-2017 07:12 PM

Don’t know what my 5 year old granddaughter did to her iPad. It says activation lock. Suppose to put the Apple ID and password in. Telling me that it incorrect. Does anyone know how to fix this problem?

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Super Contributor
janz
Posts: 289
Registered: ‎03-13-2014

Re: Activation lock

‎11-27-2017 08:06 PM

If you google how to turn off activation lock on ipad there are instructions depending on which method you need to use.  I don't know which method you need to use.

 

 

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Mz iMac
Posts: 21,004
Registered: ‎07-26-2014

Re: Activation lock

‎11-27-2017 08:17 PM

Call Apple tech support and/or post in their iPad forums.

"Never argue with a fool. Onlookers may not be able to tell the difference."


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Respected Contributor
glb613
Posts: 3,442
Registered: ‎03-09-2010

Re: Activation lock

‎11-28-2017 06:24 AM

@jagk wrote:

Don’t know what my 5 year old granddaughter did to her iPad. It says activation lock. Suppose to put the Apple ID and password in. Telling me that it incorrect. Does anyone know how to fix this problem?

If a person tries to log in using an incorrect password or 4-6 digit code three times, the device becomes locked.  Call Apple, do a search at Apple.com or take it into a Apple store/Authorized repair store. 

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