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08-04-2021 11:00 PM
@Melvin-QVC or any other moderator available: Could you please pass along a note to the tech team that the newly updated (7/21) QVC/HSN app for Roku has a timeout issue? After running for an hour, it completely shuts down in mid-stream to a black screen that just says "Retrieving data" (or something similar), so you have to exit the app and launch it again if you want to keep watching. Since many shows are longer than an hour, this is quite annoying.
Something similar happened when the app was first launched a few years ago, but it hasn't had this type of issue in ages, so I'm hoping there is a workaround that can be applied to resolve the error. (And FWIW, I checked all my settings and do not have this problem with any other app, so it's definitely not just a Roku problem.)
Thanks in advance for your help...
08-04-2021 11:20 PM
@loriqvc I think this may be a Roku issue rather than a Q issue because I have the same thing happen with the YouTube TV to which I subscribe. I'll be deep into watching a show and it will shut down, I have to back out and start all over again.
08-05-2021 09:57 AM
Yes, that sounds like a Roku problem rather than a QVC problem. Search online for a fix.
08-05-2021 09:57 AM
@Kachina624 - I regularly use six other Roku apps and none have this problem. And before that recent update, the QVC/HSN app didn't, either.
08-05-2021 07:57 PM
@loriqvc I agree, it's very frustrating. I stream multiple channels via Roku, and none of them do what this new QVC/HSN app/channel does. I don't know if it's Roku or the QVC/HSN app programmed, but that is the only channel that does it -- all the time now.
08-20-2021 03:04 PM
08-20-2021 03:13 PM
08-22-2021 01:57 PM
I'm having that very same issue on my Roku TV. Oddly enough, it's only while watching QVC. If I hit the back button, that channel is running perfectly. It's frustrating for sure.
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