Customer Care

[hennypenny]

The new program guide is really difficult to follow.

Please bring back the old one or at least give us an option.

[corvettesandy]

I cannot follow it at all.  Why change something when it is working fine?  PLEASE bring the old system back!!!!!!

[on the bay]

I agree!

It is so not user friendly and not an improvement.

I have no idea why someone would think it is.

[Barbara-QVC]

Hi @hennypenny and @corvettesandy

I would be happy to submit your feedback!

Barb

Customer Care

[kitcat51]

I like it, its easy to use & seeing who's hosting is a nice addition. I'm using a 12" tablet maybe viewing it on a small screen is different.

[Azcowgirl]

I give up....I  cant get any items or videos to show, from the program guide. I wonder if it’s compatibility with iPad again.

[on the bay]

From what I remember, the old one allowed you to view items from shows already shown, which was nice.

This one doesn't,  so you have to go to items recently aired.

The 2 maybe good additions to the new one are the ability to see all the channels on one page, and who is hosting (if thats important to someone).But the layout is confusing to me anyway, so I rarely look at it.

So ok, maybe there are a few good things.

[bananacreampie]

Couldn’t agree more... bring back the old format!!!

[prisrob]

I find the new program guide very easy to use, click on the arrows to the side, and the time and program moves. Love knowing who the host is.

[hennypenny]

Barbara,thank you so much!

Often I just want to glance quickly to see what is coming up. It is really not possible with this new format.