Customer Care

[rejoyce2]

You are going to lose my business if you dont put in return labels. I dont have the time to print myself. Plus your website wasnt working for me to do that. Going to find somewhere else to buy clothing.

[TVLand]

I agree....its our time....ink,,,,and. ,paper...

[TheMemphisVette]

sending printed labels and/or documents with every order when 10% or less actually need it is a huge waste of resources.

save a tree!!

[hoofprints]

Not only the return labels but they are omitting the invoice in a lot of packages,

I returned a sweater, had to print invoive plus return label. Finally just received my bill, 

Received credit for 2 payments and bill charge showed they just billed me for 3rd payment of a returned item. Will call CS as Synchrony Bank has a dispute form of 2 pages plus you have to mail or fax it in!   Plus you have to send proof! All this for $8.10.  No more flex pay for me!

[Tori3569]

Every site I buy from does the same thing now, including Amazon, Nordstrom, J Crew, Anthropologie, etc.   it takes a few seconds to print a return label if needed.  If not needed, it saves me from more paper recycling.  I love it! 

[Foxxee]

In some way, customers were paying for those labels, but I haven't seen prices go down, on the contrary.  

Instead, some customers say it's OK because other retailers are doing it as if that's a good reason.

QVC is suffering a 13% loss, so expect to see them chipping away at customers' wallets to make up that loss. 

I don't mind not getting a label from retailers where I rarely need to return anything, but QVC has been another story in the past.  

All I can say is be very selective with what you buy. 

[gertrudecloset]

If return shipping is on the retailer, I'll gladly print, or otherwise find a way to secure the proper details for the merchandise.  If return shipping I have to pay for, then they should want to at least give you an invoice.

[RespectLife]

Sorry, that's the way of it now!

At my company, all vendors want to email me invoices, so I have to print....my paper, my ink.

Many offices I work with are totally paperless.

Companies are moving away from wasting paper and resources.

I do not get any printed invoices from Walmart, Amazon, Target, and most other places I shop online.

Times change....and if that is unacceptable, yes, we should shop elsewhere.

[BirkiLady]

@rejoyce2 Call QVC Customer Service and let them know you didn't receive a copy of the invoice and/or a return shipping label. Ask for them to forward both to you via USPS! Then have to do so since someone neglected to include them in your package. It may take 7-10 days, but you will get it and it won't cost you to copy the documents. NOTE: If enough customers ASK for these items, QVC will have to provide them as in the past since the additional postage will drive their costs UP!!