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Occasional Contributor
Chel74
Posts: 9
Registered: ‎07-12-2020

order not received

‎10-08-2023 09:56 PM

i ordered the philosophy TSV last month and still haven't received it. When i track the package it just says in route to UPS. i was just on hold with customer service for over an hour and got tired of waiting. Is there any other way to find out where my order is? 

thanks in advance for any help

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Honored Contributor
Kachina624
Posts: 79,505
Registered: ‎03-10-2010

Re: order not received

[ Edited ]

‎10-08-2023 10:14 PM - edited ‎10-08-2023 10:14 PM

@Chel74.  Sounds like it's lost.  Contact the mods at qvcsocialteam@qvc.com. including your order number.  They'll fix it.

New Mexico☀️Land Of Enchantment
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QVC Customer Care
QVC Customer Care
Wayne-QVC
Posts: 731
Registered: ‎06-14-2015

Re: order not received

‎10-08-2023 10:15 PM

@Chel74 We're so sorry to hear you had that experience. Please e-mail us your account information to QVCSocialTeam@qvc.com and we will be happy to help.

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Occasional Contributor
Chel74
Posts: 9
Registered: ‎07-12-2020

Re: order not received

‎10-08-2023 10:19 PM

Thank you 😊
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Respected Contributor
Roscoe the Rascal
Posts: 3,180
Registered: ‎04-19-2016

Re: order not received

‎10-09-2023 06:22 AM

I received mine.  I bet lost and hope you can get.  I decided two big bottles of face soap way too much and one will last me forever.  I don't need much and do not wear a ton of make up.  I gave one to my daughter.  I went auto delivery but don't think I will take the next shipment.  

First time user.  The body wash is going to my grand daughter at Christmas. I like Beekman products to wash with. 

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Occasional Contributor
Chel74
Posts: 9
Registered: ‎07-12-2020

Re: order not received

‎10-09-2023 01:54 PM

I'm glad you received yours. I emailed the qvc social team and was able to get a replacement. This was the first time i had an issue with shipping from them
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