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Occasional Contributor
caw
Posts: 9
Registered: ‎12-22-2015

help please, mods

‎06-03-2019 04:32 PM

  Looking for help.  I placed an order for a Susan Graver top.   I  returned it for a new size.   The  new size looks like it will be delivered by USPS tomorrow.

 

There is another order for the same top" in processing."    I spoke with customer service and they cannot cancel the order (I did not place the second order, it appears it is a gliche in the return process).   I let the service rep know I leave town 6/7 for 3 weeks and do not wish to be responsible for an item left at my home.

 

I was advised by the representative that my card will be charged for the order that QVC (not me) placed in error .

 

Hoping for a resolutiion.

 

Thank you!

 

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QVC Customer Care
QVC Customer Care
Beth-QVC
Posts: 2,955
Registered: ‎06-14-2015

Re: help please, mods

‎06-03-2019 04:46 PM

@caw 

I am sending you an email...

Beth QVC

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