Customer Care

[makena]

Don't be so hasty to always blame CS.  If what you are putting in writing is not clear things can get confusing.  Communication on both parts is key.  The best way is to talk with someone.    Have them reiterate what was said to make sure it's clearly understood.  You can always ask for an email confirmation of what was discussed. 

People dont' want to take the time to call and communicate face to face.  I think that's part of many problems and mix ups.

[BirkiLady]

WOW - Thought I was the only one who received such ignorant responses from QVC's customer service. I've even had one crazy phone call from a female CSR who didn't have a clue why she had been told to call me. She was told to say something, but didn't have the entire e-mails or my account history in front of her. Of course, when I mentioned my side of the story, she was completely lost of didn't have a script to read from! Thanks for bringing this lack of educated, ambitious or caring customer service reps. to the Q's attention. I've tried and tried over the past couple of years without any result. SMH at their canned responses and idiotic excuses.

[reylyn]

 I'm just curious if anyone received a Judith Ripka product in this manner, I purchased the JR sterling tassel necklace and I sent a check for it and although the order was complete it was on backorder for awhile, I just received it and it was not in the JR box or bag it was in a QVC packaging and the plastic bag looked like it had been around the block a few times, I called customer sevice and asked if I might have gotten and "as is" product and explained exactly what I just said and she said "I don't know" twice and had nothing to offer I thought it was strange and ended the call, have any of you received Judith Ripka products in this manner, I know it was on sale but it still was a substancial price for what it is.  Thank you for any ideas you can share.

[Beth-QVC]

@reylyn

We are looking into this and will email you directly...

Beth QVC

[KathyPet]

I have that necklace and received it in a long brown velvet pouch and a JR necklace length box.

[YankeefanMark]

I have been trying to get something resolved since June and its like dealing with Dume and Dummer

[YankeefanMark]

Every time I call for the same problem I keep getting a different answer and still not solved.

[YankeefanMark]

I just called Sunday and when the person on the phone could not help I asked to speak to a supervisor he told me that on Sunday there are no supervisors and I said that I was going to get ahold of someone at the corporate office.He said I have to do what I have to do. Two hours later a woman called to let me know she was a supervisor and that she is there every Sunday. She could not give me a reason why coustomer service cancels my order and attempts to reorder it again. I have placed this order in June and had it cancel out twice and reordered by coustomer service themselves. The original item number shows its in stock. The one that coustomer service reorders showes sold out. I was told by the so called supervisor that it shows in stock because the company QVC buys it from will not ship it until it gets more orders for it. If this isn't a load of ******. I wish they had better training in the lieing departnment. It seams QVC is going down in the coustomer service department. WHY THE LIES QVC !!!!!!!