Customer Care

Quick links
Turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Do you mean 
Reply
Honored Contributor
homedecor1
Posts: 12,723
Registered: ‎03-09-2010

@beth-qvc

[ Edited ]

‎01-14-2018 09:48 PM - last edited on ‎01-20-2018 10:09 AM by Anonymous

Beth:

 

I returned 2 items on 1/2/18 via "q" return service label.  I called CS they have no record of this return although 2 other items I returned 1/9 have been received & credited.

 

 

 

Returned at USPS and I have receipt of shipment.  Can you check if you (at your level) see the return.  CS said there is no way to track a return to give it another 10 days & call again.

 

Thank you!

Report Inappropriate Content
Message 1 of 7 (1,397 Views)
Reply
QVC Customer Care
QVC Customer Care
Beth-QVC
Posts: 2,960
Registered: ‎06-14-2015

Re: @beth-qvc

[ Edited ]

‎01-14-2018 10:18 PM - last edited on ‎01-20-2018 10:15 AM by Anonymous

@homedecor1

I apologize that the customer Service Representative you spoke with was unable to assist you. Order has been received at our Rocky Mount facility so I will process the the refund for you. Second Order has not been received but as it has been 12 days I will refund that one  as well. Current processing time is 3 to 5 business days.

Beth QVC

Report Inappropriate Content
Message 2 of 7 (1,299 Views)
Reply
Honored Contributor
homedecor1
Posts: 12,723
Registered: ‎03-09-2010

Re: @beth-qvc

‎01-14-2018 10:52 PM

@Beth-QVC as always:

 

IMG_2335.GIF

 

you are always so helpful & get the "issues" resolved! 

 

Report Inappropriate Content
Message 3 of 7 (1,193 Views)
Reply
Valued Contributor
yamma024
Posts: 524
Registered: ‎08-21-2017

Re: @beth-qvc

[ Edited ]

‎01-20-2018 08:57 AM - last edited on ‎01-20-2018 10:16 AM by Anonymous

I returned an item on 1/3/18 and you recieved it back on 1/13/18 still haven't gotten my refund.

 

Thanks

Report Inappropriate Content
Message 4 of 7 (939 Views)
Reply
0 Hearts
Honored Contributor
SharkE
Posts: 39,695
Registered: ‎08-19-2010

Re: @beth-qvc

‎01-20-2018 09:52 AM

@Beth-QVC

Report Inappropriate Content
Message 5 of 7 (926 Views)
Reply
0 Hearts
Anonymous
Posts: 0

Re: @beth-qvc

‎01-20-2018 10:17 AM

Hi @yamma024, I have refunded you for your return in the amount of $47.46.

Report Inappropriate Content
Message 6 of 7 (905 Views)
Reply
0 Hearts
Valued Contributor
yamma024
Posts: 524
Registered: ‎08-21-2017

Re: @beth-qvc

‎01-20-2018 12:01 PM

Thank you so much!!

Report Inappropriate Content
Message 7 of 7 (871 Views)
Reply