Customer Care

[SharkE]

getting this message when you attempt to check your 'order status'?

We're sorry, the system could not process your request as the service is unavailable. Please try again later, or contact Customer Service at 1-888-345-5788 for more information.

[pupwhipped]

Yes, sorta. I can get to order status, but I cannot get into my auto delivery plans. Need to make a change, but a no go today I guess.

[Barbara-QVC]

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@SharkE wrote:

getting this message when you attempt to check your 'order status'?

We're sorry, the system could not process your request as the service is unavailable. Please try again later, or contact Customer Service at 1-888-345-5788 for more information.

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Hi @SharkE

Unfortunately our systems are temporarily down.  We hope to have everything restored soon.

Thanks for your patience!

Barb

Customer Care

[Pipsqueak]

Yes, about an hour ago tried to check up on Auto Delivery Items and got that same message

[Carol08]

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@Barbara-QVC wrote:

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@SharkE wrote:

getting this message when you attempt to check your 'order status'?

We're sorry, the system could not process your request as the service is unavailable. Please try again later, or contact Customer Service at 1-888-345-5788 for more information.

---

Hi @SharkE

Unfortunately our systems are temporarily down.  We hope to have everything restored soon.

Thanks for your patience!

Barb

Customer Care

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I got the same error message just now.

[RespectLife]

I get that message constantly, weekly!  Not a day/week goes by that I don't get that message.

I thought it had to do w/ my old PC and outdated Windows.

I use Firefox.

I just keep trying and eventually it works.

I also get a huge page that says "SECURE SYSTEM FAILURE".  Please contact us so we can help deter bogus sites."

Again, I just thought it was because my computer is old.

[PugMom5]

I too have been having A LOT of issues with QVC site - I hope that everything will be restored soon - hope we do not lose anything in the process. Thank you for posting about this.....I was curious if anyone else was having issues. Thank you!

[Leeny]

@Barbara-QVC

I was wondering if you could check why my return hasn't been processed for the Dooney and Bourke purse that was receieved on January 5th 2018? 

Thank You.

[Barbara-QVC]

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@Leeny wrote:

@Barbara-QVC

I was wondering if you could check why my return hasn't been processed for the Dooney and Bourke purse that was receieved on January 5th 2018? 

Thank You.

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Hi @Leeny

I would be happy to check on this for you.  I will send you an email in a few minutes.

Barb

Customer Care

[Leeny]

@Barbara-QVC

Thank You very much for looking into this for me. I appreciate that greatly.

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@Barbara-QVC wrote:

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@Leeny wrote:

@Barbara-QVC

I was wondering if you could check why my return hasn't been processed for the Dooney and Bourke purse that was receieved on January 5th 2018? 

Thank You.

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Hi @Leeny

I would be happy to check on this for you.  I will send you an email in a few minutes.

Barb

Customer Care

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