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10-14-2021 09:04 AM
I canceled an order and it said it was attempting to cancel. I got an email yesterday stating it was canceled. Today I get notice from the post office that it is being delivered today. What is going on?
10-14-2021 09:06 AM
That happened to me.
10-14-2021 09:19 AM
I have some shoes right now that have been in Attempting to cancel since the 9th. Order say's it arrives by the 28th of October. I think that's plenty of time to cancel But it's stuck I guess.
10-14-2021 09:21 AM
I cancelled a couple of waitlist orders this morning with no problem.
10-14-2021 09:25 AM
@KingstonsMom wrote:I cancelled a couple of waitlist orders this morning with no problem.
Mine wasn't on waitlist.
10-14-2021 09:31 AM
In that case, it's almost impossible to cancel an 'in stock' order after a very short time.
Hope they can cancel it for you!
10-14-2021 10:20 AM
Keep it. If you have a valid cancellation from the vendor, it's their mistake, not yours.
10-14-2021 10:31 AM
@Pecky Not only have I had that happen to me more times than I can count (now I take a screen shot of the confirmation that it has been canceled) I take screenshots of my Order Status. I can't tell you how many times I have received orders that are not mine, & just yesterday I received 3 of the same boots which I Never Ordered! They weren't even my style or size & Yes I was billed for all 3!!! I have been a customer for over 20yrs & have never seen anything like this.
10-14-2021 10:34 AM
@BCreative5 wrote:@Pecky Not only have I had that happen to me more times than I can count (now I take a screen shot of the confirmation that it has been canceled) I take screenshots of my Order Status. I can't tell you how many times I have received orders that are not mine, & just yesterday I received 3 of the same boots which I Never Ordered! They weren't even my style or size & Yes I was billed for all 3!!! I have been a customer for over 20yrs & have never seen anything like this.
@BCreative5 Wow that is crazy. What does CS say about it?
10-14-2021 10:42 AM
I got two "cancelled" packages last week. One was from QVC, one was from another vendor. QVC said they were "trying" to cancel, and never did; the other seller cancelled, assurred me it was cancelled and I got it anyway.
The one from the other company I cancelled right after I ordered it (ordered the wrong one) and they refunded the money immediately. I called them and said I got it and I'd pay for it and they said no, we said we cancelled, you don't pay.
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