Customer Care

[Desertdi]

It's Customer Service "speak" for "We don't have a clue".    (been there, done that)

[deja vu]

I received an email from another company S-u- t-e-r-a, where I'd ordered a couple of pillows. I ordered on 5-10 and a couple wks later got email saying the back up was from shipping ports in California.

And my husband works for a truck co... he said in parts they are having to re route shipping all around, sending planes to pick up parts etc, delays on building them also.. seems to be a real cluster all around, looks to be getting worse !!

[PA Mom-mom]

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@PhilaLady1 wrote:

Where I live, when I see my order is routing via Bridgeport, NJ, I know that it is just a matter of time before I get that "your package may be delayed".   When I see Bridgeport, I know I can forget about receiving my order any time soon.

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@PhilaLady1  I live in Montco, and same with me. I've had an order stuck somewhere between Bridgeport and my local PO since May 21! I usually order a replacement through CS, and then they arrive together!  Sometimes I decide to keep both! Hahaha! Maybe it's a sales tactic 

[Magicrat]

In recent weeks I have placed several orders with HSN and received all within a 5 day period.  Some even less time than that.  Why can't QVC do the same?

[Sapphireandice]

what is up with Bridgeport NJ? I think 99% of my items go through this post office. It is beyond slow and I get this generic message so much of the time. I don't understand how they cannot process things more efficiently 2 years into the pandemic and not delay packages. It is beyond frustrating!

[Luvsmyfam]

@BostonMommy Funny you mention this.I got the same message on 2 itemss coming to me.I called c.s. and told them to cancel both items.They did

[shoechic]

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@Luvsmyfam wrote:

@BostonMommy Funny you mention this.I got the same message on 2 itemss coming to me.I called c.s. and told them to cancel both items.They did

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@Luvsmyfam This thread is almost a year old, but since you responded a couple hours ago, I was wondering how you cancelled an order that has already shipped?

[Luvsmyfam]

@shoechic as I stated,I called cs and told them what was going on which they could see on their end.i simply said to please cancel both items,and they did.money was put back in my account.and no, had no idea this was a old thread

[HisElk1]

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@Luvsmyfam wrote:

@shoechic as I stated,I called cs and told them what was going on which they could see on their end.i simply said to please cancel both items,and they did.money was put back in my account.and no, had no idea this was a old thread

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@Luvsmyfam , if you look at the date under the title of the thread, it states it was posted on 6/1/21.  HTH.  Each thread will have the date of origination.

[Luvsmyfam]

@HisElk1 thanks for that info.i had no idea