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12-02-2019 12:20 PM
I know I'm not the only one frustrated with items on backorder. A gift for my sister was supposedly in stock when I ordered it, then a few days later I get an email that it's on back order. Ever since, I've been checking my order status daily, and rejoiced on Friday that it was "in process" today, it's back on backorder. We really need an estimated delivery with back orders. I'll give it one more week before I cancel and order something else, but it'd be nice if I could know if there's any hope in the order being fulfilled at all.
12-02-2019 12:23 PM
I know exactly what you mean. It happened to be twice with a barefoot dreams sweater. I just cancelled and happened to find it cheaper directly from BFD's website. It is extremely frustrating.
12-02-2019 02:27 PM
Given the nature if backorders, I doubt it's possible to give estimates. They don't even know IF they'll get the item, let alone WHEN.
12-02-2019 02:54 PM
FYI - generally speaking, when something is placed on backorder we give the vendor 2 weeks to provide inventory to fill the backordered items. Then we cancel the backorder. The difference for a waitlist is that we give the vendor 45 days to manufacture the item to fufill the waitlist.
Beth QVC
12-02-2019 05:26 PM
Thank you @Beth-QVC , I did not know that information. I appreciate your reply.
12-02-2019 08:05 PM
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