Customer Care

[AngelWhispers]

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@NickNack wrote:

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@AngelWhispers wrote:

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@NickNack wrote:

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@AngelWhispers wrote:

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@Wayne-QVC wrote:

@AngelWhispers You do not loose the credit you used on the order. The credit is placed back into your membership account when the item is received back. You can then reuse the credit at that time.

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For clarification: On the return form, I am assuming that I mark the box where it says reason for return: Received different item/color/size than ordered instead of Product is Defective?

Just want to make sure to select the correct one..

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@Wayne-QVC  just wanted to make sure you saw this since you weren't tagged.

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Thanks so much Nick Nack! I thought that when I quoted him it would automatically tag him on it?.. I am still waiting for his answer so hopefully he will confirm for me..

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@AngelWhispers@  To tag someone you have to put an @ and then their name.  When you type the @ the names will come up in a pull down menu with everyone who has posted in this thread.  Just click on the name you want to tag and it will put their name in your post.  Hope this is helpful.

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**Even though you tagged him too he still has not answered my question and I need to ship this back!

 @Wayne-QVC

Please can someone from QVC Customer Care answer this question for me so that I can select the appropriate box for the return???

[AngelWhispers]

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@ValuSkr wrote:

@AngelWhispers  I hope you write a review for this item so others will be forewarned.

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I most certainly did!

[Pearlee]

@AngelWhispers Sorry you didn't yet get an answer. I'd check off defective and brieflywrite in the Comment section why, drawing an arrow from the Defective checkbox to your comment so they read it.   

If you check off that it's different from the item you ordered, they might take one look at it against the photo of the ring on the 'net, and not believe you.  Just my opinion as to what I would do; I hope a Mod responds to you.

[NickNack]

@AngelWhispers  I'll bet @Wayne-QVC has been off for the last couple of days.  I don't remember how to page the other mods.  I agree with @Pearlee though that you should mark it defective and put a note as to why.

[Barbara-QVC]

Hi @AngelWhispers

Sorry for the delay in responding. We were nice and gave Wayne a few days off - lol!

Please do mark the item as defective and put a notation that the sizing was incorrect.

Barb 

Customer Care

[AngelWhispers]

Awesome! Thanks so much for the responses! I would have not known to do that without your help!

[faeriemoon]

If you indicate that the sizing is incorrect aren't they going to think you simply received the wrong size ring?

[Barbara-QVC]

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@faeriemoon wrote:

If you indicate that the sizing is incorrect aren't they going to think you simply received the wrong size ring?

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@faeriemoon - special return instructions have been placed on the order. 

Barb

Customer Care

[AngelWhispers]

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@Barbara-QVC wrote:

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@faeriemoon wrote:

If you indicate that the sizing is incorrect aren't they going to think you simply received the wrong size ring?

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@faeriemoon - special return instructions have been placed on the order. 

Barb

Customer Care

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@Barbara-QVC Thanks for addressing that question because I did wonder that myself. I have marked in the comment section of the return for that the Size was not as advertised. Hope that will make sense to them along with the notes on my order. Thank you again for the help received on this issue from both you and @Wayne-QVC...

[Barbara-QVC]

@AngelWhispers we are always happy to help!  Have a great weekend!

Barb