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11-09-2019 05:32 PM
I ordered the pre sale of the It Tsv at 79.98, haven't even received the kit yet. Well, the price today is 69.98. I called customer service and she refunded the 10.00. But I ordered it on auto delivery. If I want the kit at 69.98, I have to cancel this order and re order at today's price. So I end up with 2 kits at once. I don't think this is fair to the customers who pre ordered.
11-09-2019 05:36 PM
I am sorry for any upset. You do not have to reorder - we should be able to adjust the price going forward for the additional orders on auto delivery. I will follow to ensure this happens. Again my apologies for this unfortunate situation.
11-09-2019 06:41 PM
I Pre-ordered the tsv as well. It has not shipped yet, but no changes could be made to the order. Called them today. She said she couldn't do anything for me yet, because it is processing. However, she told me to call back once I get the ship notification, and they will adjust my account under price match, and made a notation on my account. I had ordered a second set today once I saw the price difference, but cancelled it once I talked to a representative. It doesn't seem right that the price was more under pre-order than what is shown today, but they are working on it. I don't need 2 sets of the special. I love IT Cosmetics, and it is the only brand I use, and the shade I use gets sold out (fair-light) quite a bit. That is why I pre-ordered. I really think they are trying to work through this to help their customers.
11-09-2019 06:46 PM
I am sorry but there should be no need to call back. We are aware of the issue and we will be issuing refunds for everyone that purchased during the pre-sale. Thank you for shopping with us.
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