Customer Care

[SharkE]

If you return a top for a different size exchange how does that work?

They charge you 3.50 again to send out the new size ?

[Tangocash]

Exchanges are free. They only charge you if they don't have what you want, and process it as a return. 

[SharkE]

Thanks ! Think I'll use Fed ex instead of their label so it will move faster

[DAD]

I don't believe they should charge you if they don't have your size! That's not free exchanges! I hope that's not the case because if it is I'm going to be calling customer service. I have returned items for a different size & it's in stock when I send it out, but not by the time they process  it. They need to see how HSN does it. You do the exchange & know you're getting the correct size & they give you 15 days to mail your return back! That's the way it should work!

[Peaches McPhee]

You have to use their return label.  They won't charge you even though it says $6.95.  Can you use that label with fed express?  Be sure before you go that route.

[SharkE]

@QVCSocialTeam@qvc.com    

If I return a top for a different size to be sent back can I use FEDex ?

@Beth-QVC 

@Alice-QVC 

@Wayne-QVC 

[Barbara-QVC]

Hi @SharkE 

You are welcome to use FedEx to make your return however you would be responsible for the charges. If you use the Q return label, that fee would be waived for an exchange.

Barb

Customer Care

[SharkE]

@Barbara-QVC 

Just so we understand each other completely let me get this straight

I know I would pay for fedex to get it back to you faster, but, then would U still charge me 3.50 to send the item back since I didn't use your return label ?

thanks !

[Barbara-QVC]

@SharkE if you are doing an exchange, the original shipping and handling would not be deducted.

Barb