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11-09-2019 01:33 PM - edited 11-09-2019 01:33 PM
What is going on with the Customer Service line and Chat?!! I have been trying to speak with a Team Member to expedite a return/exchange as in my experience with exchanges without calling has been abyssmal! Put on hold and disconnected many times...then the last call I was on hold for nearly 45 minutes. Was trying to get my return/exchange in the mail before the post office closes today. QVC what is happening to you?
11-09-2019 01:37 PM
They are swamped with calls from people who want to complain that their order has been "in process" for 5 days. They don't understand that CS sees the same info we see and has no magical connection to the warehouse, so they can't tell anyone anything.
11-09-2019 02:03 PM
@Kkins email them, they will get back to you and there is a record of the request.
11-09-2019 03:26 PM
I just emailed them and told them of my difficulties. I have had bad experiences several times with exchanges and found that if I call and speak with a Team Member the exchange is seamless. Thank you.
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