Customer Care

[Kitty Galore]

says routine maintenance try back later !  what ?!  It state's estimated advanced pricing and tax , won't let me use EP or promo code !   Anyone else's having this issue ?   I did write CS waiting g to hear back .  I'm sure my items will be gone by then though ..crazy !

[rockygems123]

@Kitty Galore 

I just tried to use the Mary Beth LIKEFAMILY10 to receive $10 but it wouldn't allow me to enter the promo code.

Most iikely because the item I'd like to buy is a Prime Time Special, whatever that is, never saw that.

[We rescue cats]

Did you try calling to order? Just wondering if the problem is system wide or only online.

[Kitty Galore]

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@We rescue cats wrote:

Did you try calling to order? Just wondering if the problem is system wide or only online.

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@We rescue cats   I'm going to try that !   This is so crazy never encountered it before .

[Msmajell]

I too had a problem with the routine maintenance message after an order went through and I wad unable to check gir accuracy. I tried the CHAT option and calling the customer care number. Neither were able to provide answers to my questions. If my order is incorrect am I am unable to correct it because of how fast they make it impossible to do so, I’ll be streamed.

[Kitty Galore]

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@Msmajell wrote:
I too had a problem with the routine maintenance message after an order went through and I wad unable to check gir accuracy. I tried the CHAT option and calling the customer care number. Neither were able to provide answers to my questions. If my order is incorrect am I am unable to correct it because of how fast they make it impossible to do so, I’ll be streamed.

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@Msmajell @I still get same message with Est. Tax, and says advsnced irder   Can't use promo still or EP !!  Decided to forget it altogether !

[deeva]

I've been having problems since 5 am.  Called Customer Service, they couldn't even access my account because of their problems. 

Told me to check back in a couple of hours. Still not working. 

[Kachina624]

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@rockygems123 wrote:

@Kitty Galore 

I just tried to use the Mary Beth LIKEFAMILY10 to receive $10 but it wouldn't allow me to enter the promo code.

Most iikely because the item I'd like to buy is a Prime Time Special, whatever that is, never saw that.

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@rockygems123.  I don't know why they put everything on some type of special pricing then send promotional codes that won't work with them.

Counter productive waste of time and certainly not an incentive.

[rms1954]

I tried four times to reach them by phone and was left hanging on hold.  I called again and requested a call back and they did but when I answered the call and "press 1 to speak with a rep" I got disconnected.  Call back again and requested a call back and they said I was already waiting to get a call back.  So hung up, waited and in 1 minute I got a call back but she could not help me because their systems were down and call back in a  hour.  Just for funsies I asked "why" and she said very sheepishly "I don't know."  Sounded like I woke her up.

You'd think they would put it on top of home page or add a phone recording.

[Peppertime]

I wanted to buy the TSV so much and now I see some colors and sizes are on waitlist. How are people getting their orders through? They keep telling me on the chat "check back in 2 hours." Lol