Customer Care

[MM13]

Hi all...I've only been shopping regularly with QVC for a year or so. Is the UPS Mail Innovation shipping method something new this year? I have found that when it goes through UPS directly, I get my items within days. Shipping via UPS Mail Innovations is excrutiatingly long! Sometimes even going way out of the way, sitting somewhere for days on end before it gets to me. I have been patient considering our current situation with the pandemic, but it seems other online retailers have gotten back on track so I now know it's a QVC issue now. Obviously they are using it to save money. So have they always used this and just have problems with it recently - or is this a new way to ship for them?

I'm asking a question and not just venting about the shipping times. I do not need someone to rudely tell me to shop elsewhere. I like shopping QVC and hope that all of these posts regarding shipping (and returns) get passed along to the powers that be who make these decisions. I am sure they are losing a lot of customers due to this, right?

[KingstonsMom]

@MM13 

QVC has been using this shipping method for quite a while now, because it's a cheaper way for them to ship.

Basically the shipping starts via UPS, but is then handed off to the USPS for actual delivery to our homes.

As you noted, unfortunately for us customers, it not only adds days to the shipping time before receipt of our orders, there's always the potential for more 'hiccups' along the way.

I don't like it all either.

[KingstonsMom]

@MM13 

By the way......

[itsmagic]

I have received packages via UPS mail innovations pre-Covid and once shipped by the Q they did not take as long as they do now.  In addition to the Covid impact, the Q has also been in the midst of opening a new warehouse in Bethlehem and closing other warehouses which seems to have affected the shipping. I read an article online that they believe the warehouse transition will be complete by the end of the third quarter of this year and it is supposed to decrease shipping time. 

[MM13]

Thank you, IG

[MM13]

@itsmagicWow - no wonder the chaos! Thanks for the info,,,

[CareBears]

My husband has to physically go to the post office with the prinout that a package was received, if not the local post more often than not will wait at least another week to deliver it?  According to the postal clerk just because it was delivered does not mean they processed it, they do not have the time?  When my husband physically shows them it is always delivered the next day, and I am sorry we do not have the time to track down our packages!

[stevieb]

@MM13  It's rather shocking to look at the Customer Care forum and see the vast number of threads about shipping issues. QVC has a history of picking a path and sticking with it no matter the volume of critical customer feedback and it seems this is yet another vintage QVC move, since they seem sort of committed to doing nothing meaningful in the short-term about these issues. 

I started a thread last week about this Mail Innovations nonsense. I noted then I'm not inordinately impatient to receive packages, but when you see a pair of reading glasses start out in Virginia and end up in New Jersey only to find their way back to the customer in Virginia, it makes no sense. The delivery time was't grossly unacceptable but it does seem unnecessary, as does the still yet to be delivered skirt ordered June 30th, with a now missed EDD of July 8th that appears to have spent six days vacationing around various points in New Jersey... The item was apparently 'accepted' at a local post office yesterday, so one might hope, now that the hand-off has taken place, it'll arrive at some point in the not too distant future.

The norm for me to receive a shipment from QVC used to be about a week, often less and occasionally more. They still sometime surprise me with quick shipping, but increasingly it seems that at least ten days to two weeks is going to be the norm and that's just so unnecessary. The only thing I can think is they're saving a bundle using a sub-par delivery method. They've been using Mail Innovations for a while, it seems, and the only option we seem to have is to select a different delivery method, when one is offered, and to pay more for it. Personally, I'm not often going to do that. One already over-pays for shipping here, so I'm going to have to really want something badly and want quick delivery badly as well... Instead, my QVC orders will be increasingly limited, even more so than they've already become, for a variety of reasons.

[MM13]

@stevieb"that appears to have spent six days vacationing around various points in New Jersey" -  Haha - so true!

[coco14]

Once again, not always the fault of QVC - as I stated on an earlier tread, my package was scanned by the P.O four times and it is the size of a very small deli (the P.O not the package)  - so they just kept handing it off to the next person - and it was not delivered to me for another three days.

The Post Office scoffed and said they knew nothing about the various scannings and delay in delivering - and I live about a three minute walk from the P.O.