Customer Care

[Magny]

I just tried to track an HSN package that has been sitting somewhere for several days, & it responded, telling me I should have it on July 7th!

[geezerette]

Delivery delays are not always the fault of the Mail Innovations aspect or the USPS.  It's also UPS itself.

I just got off the phone with a customer rep from a company that I've been  doing business with for over twenty years.  They always have been competent and go out of their way to resolve the few problems I've had.  In this case, my expensive perishable order was shipped UPS 2nd Air.  It was delayed for days and now won't be delivered to me for a full week.  

The customer rep told me that this is happening constantly now with UPS.  Order after order is being delayed, even if they're shipping to a city just a few miles away.  

The problem the businesses are having is that UPS is using the virus as an excuse for every delay so that they don't have to reimburse the company for not getting the orders delivered on time.  It's costing the businesses a lot of money, not to mention the irate customers that aren't getting their orders in a timely manner.

On one hand, I feel for UPS.  They have to try to deal with the virus problems like every other company, while at the same time they're getting a surge in business.  A double edged sword for sure.  But by now, I would have thought they could have come up with a better way to deal with the problem.

[Kachina624]

UPS and the post office need to spend less time scanning and more time trucking.  I have one that was scanned every day for 4 days but never moved an inch.  Also have one that dropped off the face of the Earth for 10 days, then suddenly resurfaced in Phoenix.  Who knows if I'll ever get it?

I picture the back rooms of post offices as having huge piles of unsorted packages.  If course they don't have time to look through them for one package.  What a mess they're in.

[NickNack]

I have a gift that another company is sending me to thank me for doing business with them.  They shipped it on June 30th by Mail Innovations.  It has been at the post office since July 6th.  The scanning says "acceptance pending."  Since it is now July 10th I'm wondering when I'll get it.  The original estimated delivery date was July 3rd.

UPS Sure Post isn't nearly as bad as Mail Innovations.

[kjae]

I am looking at my Tatcha that was tendered to UPS and has been sitting in Butner, NC since July 2.  Not sure I will get it.     UPS lost my son's game last week-sitting for 5 days at their facility.  Never showed-Best Buy credited us but no more available.  I received an email saying my return was on its' way to QVC-my WEN was sitting at UPS never delivered. And that was creepy because why are they returning it when it was never delivered?Did they open the package to attach the return label? My daughter's ebay purchase was scanned in at her local post office and never was able to be tracked down.  The list goes on.

[furbabylover]

QVC used to offer the option of USPS or UPS. That stopped quite a while ago and it is really frustrating. UPS Mail Innovations is obviously the brainchild of an employee with too much time on his hands. It doesn't expedite anything in my experience. Maybe if enough of us inform QVC of our desire to bring back UPS as an option they will consider it.

[meem120]

Mail Innovations are the worst delivery service I have ever encountered.  Count on a month for delivery. 

[stevieb]

To date, I still find UPS most reliable, though I am waiting patiently for a delivery from the west that was supposed to have arrived today and tracking is saying virtually nothing other than 'on its way'.  Fingers crossed. That said, if we want to get into the service I've found most consistently disappointing, at best, I need look no further than Fedex. If I know up front that a retailer is using them I often will just not order. That's how much I dislike them and how ineffective, inefficient and sometimes downright dishonest I find them. While it's true that not all delays are QVC's 'fault', if their choice is to select and stick with a delivery company they know consistently gives their customer's a pain in the neck, well then, that is their fault.

[stevieb]

Just an example of how lame this system is... As mentioned, I ordered a piece of clothing from QVC on June 30 with an EDD of 7/8... The item, for which I paid shipping, was shipped USPS via Mail Innovations (meaning Innovations will hand it off, like a relay race, to the postal service for the final leg of the long, long journey, you know from Pennsylvania to New Jersey and now back to Virginia...), and has floated around on the east coast since then and I still don't have the item... It supposedly arrived at the local PO yesterday, but it's still not here... Meanwhile, I ordered another item that I'll also point out shipped free from a company out on that other coast on the July 4th holiday. It shipped via regular UPS the following Monday and I received it, all the way across country, today... See Q, it CAN be done... 

[Jimmy Gayle]

I can understand why you thought it might be new. I was aware of it but it was rarely used for my purchases. I'm in NC - maybe it has to do with where we all live - IDK - but just in the last couple of weeks everything has been sent to me via UPS Mail Innovations. So, now I have 2 things that have been sitting about a 100 miles away in Fayetteville, NC for the last 4 days ... haven't moved. (sigh)