Customer Care

[CamilleP]

This new software that opens a new page is nowhere near as easy to use, one has to click on a link to show the full tracking history and that then opens a THIRD page.  I much prefer the old version of the software!

[LizzieInSRQ]

Whoa three whole clicks? What a shame.

[Kachina624]

@CamilleP   Since its bothersome to the extreme, perhaps you should forego tracking.  Just wait for it to show up.

[ALRATIBA]

I get email alerts and they contain a tracking link.

[Etoile308]

Guess I just don't see what's the hassle.

[Donna2019]

@CamilleP 

You can view your tracking on the same page by clicking where it says: 

LATEST UPDATE: Show Full History. 

You only have to click to another link which is the actual tracking number which would take to you to who ever the carrier of the package is if you would want to see more details like weight of package, etc.

[rms1954]

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@CamilleP wrote:

This new software that opens a new page is nowhere near as easy to use, one has to click on a link to show the full tracking history and that then opens a THIRD page.  I much prefer the old version of the software!

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And this is a hassle how?

[geezerette]

I don't really consider it a hassle, but I prefer the other tracking page.  This is harder for me to see and the page is cluttered.  It also takes you to a different website, so perhaps that was the motivation for the change.

What I noticed, and I don't know if it was just a one time fluke or is now the norm, is that when this tracking changed I didn't get an email notification from UPS itself.  Normally I would get an email from them before the QVC email, then subsequent emails about the order's progress.  I got none from UPS on my latest order with this new tracking software.

[depglass]

I noticed dates are not shown.  I have a po box so that fact is important to me.