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Respected Contributor
Catch71
Posts: 2,819
Registered: ‎03-09-2010

Tracking error; my package never accepted at post office

‎05-30-2020 09:32 AM

I have been following tracking on an order I placed a few weeks ago.  Tracking says it was shipped and accepted by my local post office on the 22nd.  I called post office because it was never delivered and they say they never received it.  Customer Service phone line is busy so i sent an email.  I got a reply I will hear back in a few days.  I hate to pay for something I never received.

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QVC Customer Care
QVC Customer Care
Alice-QVC
Posts: 1,973
Registered: ‎06-14-2015

Re: Tracking error; my package never accepted at post office

‎05-30-2020 09:35 AM

Hi @Catch71 I am so sorry, as a result of the COVID-19 situation, we’re experiencing longer-than-usual wait times to speak with a team member.  Please send your Q Account number and order number to QVCSocialTeam@qvc.com and we will do our best to help. 

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