Customer Care

[Rose429]

I placed an order for 2 swimsuits to try this morning and this afternoon I noticed that the order went through twice. I guarantee I did not order theses exact same suits twice. Now they are in process and cannot be cancelled. Very frustrating!!! 

[Snowhite714]

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@Rose429 wrote:

I placed an order for 2 swimsuits to try this morning and this afternoon I noticed that the order went through twice. I guarantee I did not order theses exact same suits twice. Now they are in process and cannot be cancelled. Very frustrating!!! 

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@Rose429 Once you receive the 2 orders reach out to the QVC Social Team and explain what happened.  I'm sure they'd be willing to assist you.  No need to stress.  It's just not worth it.

[Barbara-QVC]

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@Rose429 wrote:

I placed an order for 2 swimsuits to try this morning and this afternoon I noticed that the order went through twice. I guarantee I did not order theses exact same suits twice. Now they are in process and cannot be cancelled. Very frustrating!!! 

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Hi @Rose429 

I am sorry that your order was duplicated and that it is too late to cancel. I have made notes on your orders so that you can return one at no cost using the return label that is included.

Barb 

Customer Care

[Rose429]

@Barbara-QVC  thank you Barbara

[qbetzforreal]

Herein lies the rub or the $99,999 question as to why QVC can't or won't allow an order to simply be cancelled.