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02-08-2020 11:39 AM
02-08-2020 11:45 AM
As a new customer to QVC, that requires a little extra vetting to verify information provided to guard against fraud.
You can't blame any online company for that.
Go out and actually spend some time choosing her gift, that would probably mean more to her anyway vs. sitting on the couch and pushing buttons to get her a gift.
Happy Birthday to your lady, I'm sure you can make it special!
02-08-2020 11:51 AM
02-08-2020 11:54 AM
This post has been removed by QVC because of language
02-08-2020 12:06 PM
Which is why the sales team needs to have that very info to give me before they accept my payment. Is it not imperative to let a new customer know your phone number has to be active for however long for a payment to process?
The Sales team only takes your order, then for new customers, it goes to the Finance Team to verify your information.
At least once you have been verified by the Finance team, you don't have to go through the Finance team for future purchases.
This subject comes up often with new customers and I truly understand any disappointment.
02-08-2020 12:07 PM
@so so NEVER? That's so over the top that I put it in the same category ad any other faux news.
@JgoviaQVC definitely dropped the ball, but because you're so concerned your lady's b-day is ruined I wonder if you aren't looking for a target for your own frustration that you hadn't sdhopped earlier. Unless you're physically unable, taker others' advice and get moving!
02-08-2020 12:07 PM
Hi @Jgovia I am so sorry you were disappointed if this is your first order and you are using Easy Pay there are steps we need to take to verifty information. If you email us at QVCSocialTeam@qvc.com we can look into this for you.
02-08-2020 12:10 PM
02-08-2020 12:15 PM
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