Customer Care

[Kachina624]

@RespectLife.  Seems to me the tax they've collected doesn't belong to QVC so they have no right to refund it.  It's belongs to the taxing authority so if there's a refund due, they should process a request for it.   Actually there could be multiple taxing authorities; in my case state and county.  Imagine the bookkeeping nightmare that would be for the merchant.  QVC  certainly has no obligation to use its funds to reimburse tax money that may have been sent off to a state.  I suspect those fund are kept completely separate. 

[RespectLife]

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@Kachina624 wrote:

@RespectLife.  Seems to me the tax they've collected doesn't belong to QVC so they have no right to refund it.  It's belongs to the taxing authority so if there's a refund due, they should process a request for it.   Actually there could be multiple taxing authorities; in my case state and county.  Imagine the bookkeeping nightmare that would be for the merchant.  QVC  certainly has no obligation to use its funds to reimburse tax money that may have been sent off to a state.  I suspect those fund are kept completely separate. 

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@Kachina624 

Actually, not accurate in NYS or CT and probably many other states.

Any refund or adjustment of a price should include the sales tax....

As I said, in NYS taxes are remitted quarterly, so QVC may not have even remitted it to the state. 

In either case, as a vendor in NYS, they have the ability to get the tax credited back on any amounts refunded.

I pay sales tax in 2 states for our company.  It is part of our filings.  Companies in NYS also get a 'credit' for collecting the tax for the state.

My BF paid the sales taxes for Dr. Perricone when he had his headquarters in CT.  They had tax remittance for ALL states with a sales tax, just like QVC would.

And yes, it is a nightmare.  A good software keeps track of everything.

A company has to refund in full all taxes on returned/reduced items and then get the credit back themselves.