Customer Care

[Gabidog]

QVC "system" does not allow cancelling an order even when that order is not scheduled to ship until one month after placing the order!  With that system I will have to stop placing advanced food orders on new items presented.  I am always concerned when new items are on air and a TSV because it might taste awful.  This vendor has a good track record so I took a chance.  Then the reviews appeared and there were many one star comments so I decided to cancel the order.  You cannot cancel. The "system" does not allow it.  I tried my online order page, automated customer service, and a real customer service person, and QVC social....all said NO!  However, a request has been submitted.  So...I will no longer place orders on new food items until after reading reviews.  Wanted you to be aware.

[FranandZoe]

Is this something new?  Just on food items?  I've cancelled advance orders in the past.

[Kachina624]

@Gabidog  I believe most people here are aware of the cancellation policy.  However, there is a "no questions asked, money back" guarantee on all food items.  If it's not in any way satisfactory, you may call CS and request a refund.  Food items are not returned.

[busymom22]

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@Gabidog wrote:

QVC "system" does not allow cancelling an order even when that order is not scheduled to ship until one month after placing the order!  With that system I will have to stop placing advanced food orders on new items presented.  I am always concerned when new items are on air and a TSV because it might taste awful.  This vendor has a good track record so I took a chance.  Then the reviews appeared and there were many one star comments so I decided to cancel the order.  You cannot cancel. The "system" does not allow it.  I tried my online order page, automated customer service, and a real customer service person, and QVC social....all said NO!  However, a request has been submitted.  So...I will no longer place orders on new food items until after reading reviews.  Wanted you to be aware.

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Thanks for pointing this out!  This must be a new policy.  I ordered a TSV for a Christmas gift last July but cancelled it when I decided to go another direction.  That would be awful if I wasn't able to cancel it.

[Kachina624]

@busymom22 There has always been a very brief window for cancellations like maybe an hour or so. You can cancel wait list items if they're not processing.

[Gabidog]

Yes, I was aware of refunds on food but rather than going thru that and wasting food I thought it better to cancel.  And this order is an advance order that does not ship for one month!  It is a silly policy.  I just will wait and read reviews on new items before ordering.  

[spumoni99]

Are you referring to things on auto delivery?  I have seen others say they can't cancen auto deliveries for future deliveries, if that is the case that is really not good.

[Gabidog]

I just checked my order page and it now has cancelled!  Apparently the request from social was granted.  I have to wonder why they even have a edit/cancel area on the account page if you have to call or email CS.  Anyway, problem solved but I will still not order new food items.  Hate the hassle.