Customer Care

[Lila4Now]

I hadn’t ordered from QVC for years. I recently ordered a couple things. They are the absolute slowest to ship of any other place! Walmart and Amazon has orders on my doorstep, before QVC gets them to the Post Office. Why does it take a full week to ship items? I use standard shipping from the other two. After all these years, I don’t understand why QVC is so slow. I live in the midwest, a rural town.

[Kachina624]

I order almost all clothing and those items are shipping in about 3 days, occasionally faster.  I don't consider that unreasonable.

[chessylady]

QVC may be accepting more orders than they have merchandise. So they have sort out the orders before shipping then tell the rest they are on back order. Also they may be cutting corners by not hiring enough people to prepare items for shipping.

[Kachina624]

@chessylady    It's more likely they can't find enough qualified workers to staff their facilities, especially in a place like Bethlehem which has become a hub for warehouse operations.

[homedecor1]

@Kachina624 

Wow you must be in the "minority" I ordered 9/29 and it just shipped...and another 10 days for snail mail USPS to deliver.

When I order from Q @Lila4Now I never expect quick delivery

its a "waiting game"🙄 and if ships from vendor even longer🙄

[mspatmac]

Now I'm curious.  If Bethlehem is a warehouse hub they must have workers.   Are workers not choosing QVC?  

They are making QVC to inconvenient to shop and return.  I can find comparable items elsewhere. Even if I have to pay shipping I appreciate the better service. 

[Kachina624]

@homedecor1    Was your order home decor items, like fall and Christmas?  I'd guess since the holidays are a couple months away, probably clothing has priority, at least that's how I'd do it.

Clothing shows should be decreasing and they can concentrate on the holidays.

[Kachina624]

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@mspatmac wrote:

Now I'm curious.  If Bethlehem is a warehouse hub they must have workers.   Are workers not choosing QVC?  

They are making QVC to inconvenient to shop and return.  I can find comparable items elsewhere. Even if I have to pay shipping I appreciate the better service. 

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@mspatmac    Hiring labor is very competitive.  Workers tend to hop from one job to another at the slightest provocation.

[RespectLife]

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@Kachina624 wrote:

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@mspatmac wrote:

Now I'm curious.  If Bethlehem is a warehouse hub they must have workers.   Are workers not choosing QVC?  

They are making QVC to inconvenient to shop and return.  I can find comparable items elsewhere. Even if I have to pay shipping I appreciate the better service. 

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@mspatmac    Hiring labor is very competitive.  Workers tend to hop from one job to another at the slightest provocation.

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@Kachina624 

@mspatmac 

ABOLUTELY the case here.  Workers come and go so fast, I don't even make personnel folders for them until they have been here 6 mos!  Not wasting a good manila folder!   LOL

Half the time, they are no shows or call in sick all the time.  It has nothing to do with how good or bad your company is.

IMHO, many of the laborers are just lazy and don't expect to work hard (physical labor) even though they are starting at 35% higher wage than we paid before Covid.

Warehousing jobs (and in our case, construction labor) are just 'beneath' many people.  It IS hard work which few seem willing to do.  That's MY experience currently.