Customer Care

[bjabuceye]

My 2 pairs are still in process!! Why!! Makes no sense at all with a TSV that obviously will be popular. Live chat rep said delay of 2-3 days from manufacturer. I have to say this is hard to believe. It's been 7 days and rep did not have a date to ship. QVC shipping is the worst!! Should have ordered from Belk, Amazon or 6PM.

[AmieH]

I came to post the same thing! It's not just the TSV, though. I ordered another pair of Vionics along with 2 TSV and everything is in process. I'm considering cancelling my entire order, because this is unacceptable. HSN has a far superior shipping service. Take note, QVC!!

[Anonymous]

Hi @bjabuceye and @AmieH I am so sorry, we are experiencing a shipping delay. @bjabuceye, I noticed on your account an email notification was sent to you. If you do not see it in your inbox, please check your junk mailbox.

[sunshine45]

all three of my vionics are still showing as "in process." it has been since june 2nd. i never received an email explaining that these are on delay?

[Whippit]

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@AmieH wrote:
I came to post the same thing! It's not just the TSV, though. I ordered another pair of Vionics along with 2 TSV and everything is in process. I'm considering cancelling my entire order, because this is unacceptable. HSN has a far superior shipping service. Take note, QVC!!

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I have the same problem!....So I tried to cancel & was told they are in process so I couldn't cancel!!....they have been in Process for  7 days.....I have been with the Q for 30 years....It is getting so bad!......I also returned a ring & got my refund of 81cents...when I called them they told me that after taking the original postage off & the return postage I ended up with the 81 cents...from my easy pay.😜

[AmieH]

I didn't get an email. Can you provide the explanation in the email?

[CAcableGirl2]

@AmieH  Here is the email 

Dear QVC Shopper,

Thank you for ordering the below QVC item. We've learned that your order is unexpectedly delayed in shipping by approximately 3-5 days past your original estimated delivery date. We're truly sorry for the wait. 

We encourage you to check your Order Status on QVC.com for the latest tracking information as your order makes its way to you. Should you have a question about your order, give us a call at 800-367-9444 between 7am-1am ET, seven days a week. We're always happy to help. 

We appreciate your patience and thank you for shopping with us. 

Sincerely,


Lisa Norden, SVP Customer Service & Experience 

Item: A306186 Vionic Leather Thong Sandals - Tide 

[bjabuceye]

I guess I don't need to search for the email, since you posted it. Now it would be nice if you actually shipped them, since that is the issue. Thanks so much for letting me know that an email was sent, that fixes everything!! Btw, it's the 13th and they still haven't shipped.

Bobbi