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Super Contributor
toril
Posts: 310
Registered: ‎10-27-2010

TSV ordered 5/30 still not arrived.

‎06-13-2018 08:49 AM

Just went through a TSV going to back order and not able to receive.  Now what has happened to my order placed on 5/30 for the Bio Cleaner? 

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Respected Contributor
HiLo
Posts: 2,256
Registered: ‎03-10-2010

Re: TSV ordered 5/30 still not arrived.

‎06-13-2018 10:06 AM

When that happened to me I called Customer Service and they immediately put a tracer on the item.  Turned out it had been sitting in my local Post office for over a week.

 Also when I returned something to the Q and they didn't receive it, we learned that the Post Office hadn't even attempted to return it.....for two weeks it sat in the back room.underneath other packages.

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QVC Customer Care
QVC Customer Care
Alice-QVC
Posts: 1,973
Registered: ‎06-14-2015

Re: TSV ordered 5/30 still not arrived.

‎06-13-2018 12:33 PM

Hi @toril I am so sorry that happened. I checked your order and noticed Customer Service has helped you with the order. Again, I am sorry it never made it to you.

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