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Respected Contributor
Posts: 3,598
Registered: ‎03-10-2010

Shipping doesn, read notes.

Left on return slips in item box.  I got sent items not mine, didn,t order.  No pack slip in box.  I could have kept the items,but not the right thing to do, so returned, (label with my name,  etc), with a note eexplaining, do not refund, not my items.  Well, they charged me return shipping.  I have to wait until it gets posted, before CS can credit.   They proberly hate  their job in shipping or could care less because of all the mistakes being made.

Respected Contributor
Posts: 4,644
Registered: ‎03-16-2010

Re: Shipping doesn, read notes.

@qvcaddiction 

 

When something like that happens to me, I've learned to call customer service first--before I send in the return--so that they can make a note of what happened on my account.  

 

I also make a note on the return slip, or in your case, I would have put in a slip of paper explaining the situation.  But I don't rely on just the people in the return department, because, like you, I have found they don't always pay attention to what is on the return slips.  Or, they don't have the authority to waive return fees, I don't know.

Trusted Contributor
Posts: 1,926
Registered: ‎04-23-2010

Re: Shipping doesn, read notes.


@qvcaddiction wrote:

Left on return slips in item box.  I got sent items not mine, didn,t order.  No pack slip in box.  I could have kept the items,but not the right thing to do, so returned, (label with my name,  etc), with a note eexplaining, do not refund, not my items.  Well, they charged me return shipping.  I have to wait until it gets posted, before CS can credit.   They proberly hate  their job in shipping or could care less because of all the mistakes being made.


I suggest that you email (not phone) customer service directly prior to returning merchandise. Paper trail...

Honored Contributor
Posts: 10,337
Registered: ‎03-09-2010

Re: Shipping doesn, read notes.

@qvcaddictionI agree with @geezerette .  I just visualize the various scenes of warehouse or assembly line workers I've seen on the news or on shows like Undercover Boss, and I don't expect they have much time to do anything beyond getting the packaging open and shoving it somewhere.  I call CS and ask to have my message written into my account.  In the long run, I've found this takes even less time than writing the note and having to call and explain everything after I get a charge.  The explanation is already in my account.

 

Still requires .attention, yet it's the best system I've found.

Respected Contributor
Posts: 2,558
Registered: ‎02-05-2018

Re: Shipping doesn, read notes.


@mom2four0418 wrote:

@qvcaddiction wrote:

Left on return slips in item box.  I got sent items not mine, didn,t order.  No pack slip in box.  I could have kept the items,but not the right thing to do, so returned, (label with my name,  etc), with a note eexplaining, do not refund, not my items.  Well, they charged me return shipping.  I have to wait until it gets posted, before CS can credit.   They proberly hate  their job in shipping or could care less because of all the mistakes being made.


I suggest that you email (not phone) customer service directly prior to returning merchandise. Paper trail...


Yes. At least a phone call if not an email. I wouldn't return anything I didn't order to someone without talking to them first and getting a clear process to follow.

Respected Contributor
Posts: 3,598
Registered: ‎03-10-2010

Re: Shipping doesn, read notes.

@geezerette 


@geezerette wrote:

@qvcaddiction 

 

When something like that happens to me, I've learned to call customer service first--before I send in the return--so that they can make a note of what happened on my account.  

 

I also make a note on the return slip, or in your case, I would have put in a slip of paper explaining the situation.  But I don't rely on just the people in the return department, because, like you, I have found they don't always pay attention to what is on the return slips.  Or, they don't have the authority to waive return fees, I don't know.


Did 'll that these times..  Also keep copies and noted dates I called CS AND TOLD THEM.  No one paid any attention.  Now I have to get a credit once it lost on my acct.  In today,s world, customer has to do work and they get paid.

Respected Contributor
Posts: 4,644
Registered: ‎03-16-2010

Re: Shipping doesn, read notes.


@qvcaddiction wrote:

@geezerette 


@geezerette wrote:

@qvcaddiction 

 

When something like that happens to me, I've learned to call customer service first--before I send in the return--so that they can make a note of what happened on my account.  

 

I also make a note on the return slip, or in your case, I would have put in a slip of paper explaining the situation.  But I don't rely on just the people in the return department, because, like you, I have found they don't always pay attention to what is on the return slips.  Or, they don't have the authority to waive return fees, I don't know.


Did 'll that these times..  Also keep copies and noted dates I called CS AND TOLD THEM.  No one paid any attention.  Now I have to get a credit once it lost on my acct.  In today,s world, customer has to do work and they get paid.


@qvcaddiction 

 

It sounds like you did everything you could.

 

Sometimes stuff happens even when you've tried to do everything to avoid it.  It can be frustrating, for sure.