Customer Care

[MimiOfTwo]

I placed an order on October 28th.

I received an email on November 5th that my "Order Has Shipped".

On the Order Status Page it shows that my ordered shipped on November 4th with an estimated delivery of November 6th and gives a tracking number.

On the "Track Package" page, it shows "Preparing To Ship".

When I go to the USPS website and enter the tracking number, I get "Label Created, not yet in the system".

It's November 9th.

WHERE'S MY STUFF?

[Kachina624]

@MimiOfTwo.  The dates you're given for shipping are all estimated dates so your items may arrive sooner or later than the time given.  Yours is obviously in the shipping process and should soon be on its way.

[Susan-QVC]

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@MimiOfTwo wrote:

I placed an order on October 28th.

I received an email on November 5th that my "Order Has Shipped".

On the Order Status Page it shows that my ordered shipped on November 4th with an estimated delivery of November 6th and gives a tracking number.

On the "Track Package" page, it shows "Preparing To Ship".

When I go to the USPS website and enter the tracking number, I get "Label Created, not yet in the system".

It's November 9th.

WHERE'S MY STUFF?

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@MimiOfTwo   I am sorry you have not received the order yet, please provide the item number (only), we will be happy to check on it for you. 

Susan

[MimiOfTwo]

E234109 & E233773 are the item numbers

[Susan-QVC]

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@MimiOfTwo wrote:

E234109 & E233773 are the item numbers

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Thanks @MimiOfTwo, tracking shows an error on both, they did not actually ship, I have issued no cost replacements, both should be received by 11/12. 

My apologies for the delay, 

Susan 

[MimiOfTwo]

Thank you so much @Susan-QVC 

I'll be looking for them.