Customer Care

[InStitches49]

I ordered two tops from Susan Graver on Sept. 11 but they are huge on me and too long on the arms.  I was going to return them, but now instead of one address label to print (which is how they were sent to me--together), I will have to do two separate address labels and packages?  When did this change?  That would be $6.95 twice which is really too much!  I tried emailing Social Media Team but that sent back a "permanent error" message so I guess those are now out of work at QVC. Anyone have this happen to them?  They were ordered together on the same day and sent together to me, so I don't understand why one return label wouldn't suffice.

[haddon9]

@InStitches49 I don't understand why the need to send two separate return packages.  You can always print out a new label on your own.

Just last week I has 5 articles of clothing from different orders that I shipped back all in one box.  

Return address:

Beauty, Apparel & Accessories (such as shoes and handbags)
QVC, Inc.
Returns Department
1000 Stony Battery Road
Lancaster, PA 17601

[Thats Me]

No that's not right - you use the return shipping label on the packing slip for both items you're returning, since they're both listed on that one packing slip.

sounds like you've encountered a glitch of some kind. If you have the slip, I don't understand what you're needing to print?

[qbetzforreal]

@InStitches49- I returned one order of several t-shirts.  I used the one label which came with the order.

I haven't  read anywhere this has changed. 

[Jane Anne]

Send them back together.  Use just one of the shipping labels or even your own label.  I often return several separately-ordered items using just one label.

[Beth-QVC]

@InStitches49 

You can send them back together - one package and one return fee. Our email address is QVCSocialTeam@qvc.com and we are working...

Beth QVC

[InStitches49]

Thank you for your reply, Beth-QVC!  I don't have the original slip with the return label so that is why I need to print a label.  I will do as you suggested as these are beautiful tops but really too big on my body.  I probably need a small instead of a medium since I've lost some weight.   Susan

[Beth-QVC]

@InStitches49 

Did you wish to exchange these for a smaller size? If yes, please send me an email to QVCSocialTeam@qvc.com and include the order number(s) and what colors/size you would like in the exchange. I will be happy to get the ball rolling for you.

Beth QVC

[DebNYC31]

Yes QVC likes to process as different orders so if you return, you get to pay retur S&H 2x.  I thought I was being efficient and packing items together for return in same box but they still charge per item.  THey don't advertise this...but if you track your return...they do!

[skatting44]

 If you receive multiple pieces of clothes   even from different  orders that you need to return , it usually is cheaper and easier to track with  Priority mail  rather than pay 6.95 for each item  packed in the same box or package.