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Esteemed Contributor
Posts: 6,306
Registered: ‎09-08-2010

Sent 3 emails to customer service, no response

On Friday, I sent letters to the customer care, and the quick returns department for the credit of 3 returns. Usually the QVC social team is right on the ball, I resent the emails, and still nothing. I know you're very busy, but the refunds are excruciatingly slow, and I have to keep paying for these items on my bill when they come. Can you please look into this for me?  Thank you.

Honored Contributor
Posts: 8,033
Registered: ‎03-09-2010

Re: Sent 3 emails to customer service, no response

@Effie54 send an email to QVCSocialTeam@qvc.com.  They respond quickly.  

Honored Contributor
Posts: 8,033
Registered: ‎03-09-2010

Re: Sent 3 emails to customer service, no response



@Effie54 I'm surprised.  Usually QVCSocialTeam@qvc.com  respond quickly.  


 

Frequent Contributor
Posts: 82
Registered: ‎10-04-2010

Re: Sent 3 emails to customer service, no response

Delilah, I have had the same issue with my return emails. I've called CS, but was told the fire at the warehouse is causing delays. Personally I'm a little confused that emails are delayed because of the fire.  I expect delays in processing returned merchandise, but emails should be processed at a different location. Very frustrating. Good luck 

Esteemed Contributor
Posts: 6,306
Registered: ‎09-08-2010

Re: Sent 3 emails to customer service, no response


@Boehm Collector wrote:

@Effie54 send an email to QVCSocialTeam@qvc.com.  They respond quickly.  


I did that....twice, no response. 

Esteemed Contributor
Posts: 6,306
Registered: ‎09-08-2010

Re: Sent 3 emails to customer service, no response


@LUV 2 SHOP wrote:

Delilah, I have had the same issue with my return emails. I've called CS, but was told the fire at the warehouse is causing delays. Personally I'm a little confused that emails are delayed because of the fire.  I expect delays in processing returned merchandise, but emails should be processed at a different location. Very frustrating. Good luck 


Oh yes, exactly! I'm not sure the fire is the cause of delays from the customer service department, answering emails and getting returns refunded. There used to be a quick returns department, which I believe is no longer in service. I've been having an awful time getting my refunds. This is making me not want to buy anything anymore. I can't wait months for a refund, since I'm paying on my Q bill.

QVC Customer Care
Posts: 705
Registered: ‎06-14-2015

Re: Sent 3 emails to customer service, no response

Hi @Effie54 thank you for posting here in our QVC Customer Care Community forum. I apologize that your correspondence with QVC has not been successfully answered. I have just sent an mail to you from our inbox email address and I hope to assist you very soon. -Kim