i have been shopping with QVC since about the mid to late 80s.
i know i have received "returned" items that are perfectly fine.....no different than picking out something in a store and knowing someone has tried it on or even taken it home to try on or POSSIBLY even had worn it, but was very careful. i can generally tell what is a returned item because the barcode on the plastic is different than on a brand new item.
i have received some damaged items and some defective items. those are fine because i can easily send them back for a full refund OR an exchange if i want to take a chance again. on occasion, sometimes QVC will just tell me to donate it or throw it away.
i have received ONE obviously used item in this entire period of time. it was a purse and it had a cross in the pocket, gum, and some change. it was in perfect condition so i kept it. i informed qvc customer service and they gave me a partial refund on that item since i decided to keep it.
i cannot even imagine sending back "two boxes full of used items" and still remain a qvc shopper.
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"The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing." - Albert Einstein