Customer Care

[Krcarpenter901]

I ordered a camera 11/13 and it still has not shipped they say it is still "in process", but a huge part of the sales pitch was "buy today and get it before thanksgiving!!" not..

[janz]

@Just Me  Is it just me or is QVC getting worse at shipping?! It is now taking 11 days for purchases to arrive. Little packages, big packages, UPS or USPS it doesn't matter. They all take forever to get here. With Amazon's 2-day shipping, you'd think the Q would step up a bit. If only Amazon had easy-pay!

I odered a computer from Dell with free shipping with delivery date 11/13 - 11/15 and it didn't arrive.  Called and was told it was delayed and would arrive 11/17, then received email it would arrive 11/17 - 11/22.  Was told yesterday would probably be delivered 11/22, day before Thanksgiving.  So if I'm not home I won't get it until the following week.  Representative told me I could cancel the order and reorder it when I'm ready to receive it.  Told her I was ready last week when it was promised.  Horrible customer service.

[MadMac]

You are absolutely correct! I also placed an order for two seasonal decorative IN STOCK items on 11/13, and one FINALLY shipped today---UPS Sure post. The other item is still "in process", so I guess the order EDD is out of the question for both things. I emailed on 11/16, and CS responded that the order was on its way out of their warehouse (clearly not true). I called today, CS rep said, oh well, nothing we can do about the item stuck at the warehouse, but if it's late call us. You know, the usual grade-A brand of help you always get from QVC reps when you have a shipping issue. I am so aggravated! I ordered something from evine on yesterday, and it shipped TODAY! The last order I placed with QVC took ten days before it shipped, and it looks like the Q is trying to partially tie its own record with this one! I think after this order, I am done done DONE with QVC! I'm not going to play the "wait and cross your fingers and hope it's here by Christmas" game! Five days OR MORE, and then UPS Sure post! So done!

[jpie]

I too have had unusually slow shipping from the Q. Luckily,  I am not in a huge rush to get these items, but QVC has never had speedy delivery. 

My guess is that they are behind their usual time-frame. A lot of people (such as myself), took advantage of the free shipping day and cleared a lot of items from their wish list.  One of my items (Berkshire TSV blanket) is stalled. According to the tracking information, there was a mechanical breakdown.  

[Chatyone 2]

It's now taking over a week and my orders are sitting there still processing .. maybe QVC should go back to one channel.. so they can keep up .. Not happy 

[jewel73]

QVC makes us pay for each item ordered and I have found that the shipping is sent by reg post office then picked up by another company called mail intovations. Mail intovations is beyond slow and it takes me living in the midwest at least 11-12 days to receive orders. They go the cheapest route available but still dont hesitate to charge us for each item. It is very frustrating to have to wait so long but as we all know the customer reps always blame the warehouse. I have complained serveral times but nothing has changed. I love the convience of shopping online at the q but get irrated at some of their practices. Returns also take forever to get our refund. Guess we just have to deal with their business or boycott completely.

[LindaLoulou]

Shipping from QVC is entirely too slow and sometimes takes two weeks to arrive.  This is a new phenomenon and not a very good one.  What is going on?

[Pecky]

I have to say that the free exchanges is ridiculous!  It takes almost a month to get it from the time you send it back.  For the little you are saving I would send back the one I didn't want and reorder the color & size I want to get it in a reasonable amount of time.  Plus you are risking the color and size you want selling out in the mean time.

[maximillian]

I have complained about shipping too.  Sometimes items travel back and forth over several states and take 10 or more days to arrive.  Recently my orders have arrived in a more timely fashion; I would say in 5-7 days.  Zappos and Macy's are still much faster.  When possible, I order from them.  Oh, Zappos always has free shipping.  Macy's usually does at a certain price point; it can vary.