Customer Care

[Kitty Galore]

I am really annoyed at how much is being deducted for a return.  I realize this isn't a new policy,  but lately hsve had several returns and boy do the return shipping amounts add up to a lot!!!  Terrible policy ,  I tell ya I am going to really be sure I want an item now before purchasing,  cause this is insane!  I told the cs rep that most plsces now days offer free shipping and returns.  All she had to say was "sorry". I realize she didn't make the policy , but sorry doesn't help me .  I don't see myself buying christmas as I have in the past .

[Anonymous]

@Kitty GaloreI'll forward your post to management as feedback. Thank you for posting. Cindy

[nomless]

CS is not able to change the return policy.  Yes, returns do become costly.  For that reason, I've altered my shopping behavior by only ordering things I'm 95% sure I will keep. I no longer order clothing and shoes because doing is such an issue.  I rarely order rings anymore for the same reason.  

[meem120]

Everyone was moaning about the high S&H policy a few years back.  This was the Q's solution.  It appeared to be good for the consumer initially, but of course it wasn't.

[rickiraccoon]

I couldn't agree more! It's the most obsured policy I've seen lately. I learned my lesson last Christmas. Now if I see something I like on QVC, I know I can usually find that same item elsewhere.

[mac116]

I totally agree. I have bought TONS of stuff on QVC over the years with great success. Lately clothes and shoes just don't fit the way they should.  I have spent plenty on returns, so I've hit the brakes. I still order, and enjoy watching, but I'm much more careful, and have gone back to shopping locally.  $10-$12 to try something is more than a little ridiculous. 

[Deb0509]

I so agree. I ordered a Susan Graver top that had really great reviews. Well, when I got it and tried it on the back was soooooo long. It really looked ridiculous on me. It cost me $10 to try that shirt on. Not ordering clothing anymore, unless I'm sure it will work (ie I've bought it before and am replacing)

[kjae]

Agreed.  We tried the Scott Bros. Comforter set.  Cost over $20 to ship and $10.95 to return-so over 30 with nothing to show for that money.  Forget shoes, clothes as you cannot count on their sizing. We purchase household items which we know are okay. Otherwise we are now going local or Amazon or department stores.

The Luminara TSV yesterday was a great deal.

Where the Q gets all of us is the easy pay.  It makes it more "affordable" and sucks us in. Those easy pays can really add quite a chunk to your bank charges and can come back to hurt you in months down the line.

The Q is good for some things and items for all categories of customers. 

[millieshops]

I made my last return just over a year ago.  In my mind it cost me an extra $3 to return.  That was the original shipping cost I would have had returned under the old policy.  Yes, if the return had been something QVC did wrong, I would have called CS and complained about the cost of the return, but the fault was mine and I paid for the return just as I would have under the old policy.

I'm sure if I bought lots of clothes and shoes and maybe even homegoods, I'd have more returns.  As it stands the current shipping policy means I've saved lots of dollars compared to what Iwould have spent under the old shipping charges.  Everything WEN, Philosophy, and Perricone I've purchased has shipped for much less than it used to  -- and costs less than at any QVC competitors. Since those items account for about 75% of my purchases, that's important to me.

[FranandZoe]

It's even worse if you buy an item on easy pay then return it.  They deduct the entire original shipping cost which was originally divided by the number of easy pays.  Then deduct the $6.95 for return shipping.   I recently bought a Susan Graver top/tunic that was huge and way too long.   Cost was around $40 but I bought it on 3 easy pays.  My refund was $4 and change.  (Paid $10 for shipping and return shipping.)