Customer Care

[Jag301]

The same thing happened to me!  I returned a $180 item which they received on 12/7 per the tracking.  I was still charged my second easy pay payment on 12/22!  I called Customer Service and they ackowledged that it was received, but had no explanation as to what happened and why the return was never processed and why I was never refunded.  I feel like now I need to babysit returns now to make sure money is refunded.

[Estellee]

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@Magicrat wrote:

I received an acknowlegment on 12/15 that my return was received and it would take up to 7 days to issue the refund.  It's now 12/28 and no refund.  I've never contacted anyone before (mods?)  or do I contact customer service?

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@Magicrat Yes, I've done that. CS can see  the item was sent back by the UPS tracking number. They will issue the refund.

[Nickname1958]

I do not plan to order from QVC again. The return policy is horrible. You are charged shipping to receive the item and if you return, you do not receive the original shipping in the refund AND you are charged again to ship the item back. Return charges will be double what QBC paid to ship the same item to you. Also, you have to stay on top of your return or you will not be seeing your refund anytime soon.....if ever. Such a shame as QVC sells many brands that I love.

[Miriam QVC]

@Magicrat   If you still have not received your refund, please reach out to us at QVCSocialteam@qvc.com and we will be happy to check on this for you.  Please include the order number and if this is not available, please let us know what the item is and provide your contact information.  We are happy to assist.