Customer Care

[chlema]

@Susan-QVC Yes it is for the MukLuks.  Thanks.

[santorini]

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@KingstonsMom wrote:

@chlema 

Don't use a return label for another purchase, they will scan the bar code on the label  and you may not get the proper return credit.

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I've done that before with no problems. 

[RealtyGal2]

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@chlema wrote:

Thanks @Linmo but the reason I contacted Q was because I do not have a printer.  Someday, maybe I hope to get one, but not in the near future.

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This might be a good time to get an inexpensive printer.

[Susan-QVC]

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@chlema wrote:

@Susan-QVC Yes it is for the MukLuks.  Thanks.

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@chlema   We sent another label, so sorry for the slow delivery, it can take up to 10 days to be received. 

Susan

[janesilver]

@Susan-QVC If only it was just 10 days.  Often it is much longer and convoluted.  Once again I say, please check out Amazon policies.

[chlema]

@Susan-QVC Well, got a response from Q but not the one I was waiting for.  Just another form letter, a duplicate of the one sent 10/26 repeating what my order # was, etc.  Still no pack slip information or mailing label.

[Susan-QVC]

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@chlema wrote:

@Susan-QVC Well, got a response from Q but not the one I was waiting for.  Just another form letter, a duplicate of the one sent 10/26 repeating what my order # was, etc.  Still no pack slip information or mailing label.

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@chlema  I am so sorry again you did not receive the invoice, did you want us to issue a pick up? You will need put the paper with the order detail inside. We will get it back one way or the other. 

My apologies again, 

Susan  

[chlema]

@Susan-QVC Thanks for the response.  If you would tell me what the mailing address to send it back is I would appreciate it.  That way I can send it on my own and pay the postage.  So I would just enclose the letter from QVC giving details of the purchase?  Thanks.