Customer Care

[pedalpshr]

My return labels are not printing as well. I talked to 2 people in CS and they emailed me a return label,  but the e mail does not contain a link to print a label. This is a mess.

[pedalpshr]

It comes up blank.

[TXDeb]

Update to my previous post (below): I was having trouble getting through to Customer Service (both by phone and by chat) about this issue but the Social Media Team was able to forward my request for a return label to Customer Service. I was promptly emailed the label and it printed out properly. Just wanted to say thanks to the Social Media Team and Customer Service for the help and acknowledge when a problem is solved in a prompt and curteous manner!

I am having the same issue. The return label in the package is damaged and I can't print one from the order status page. I tried to contact customer service by phone and couldn't get through. I tried to use the chat feature but I couldn't get it to open.I have emailed the Social Media team asking for help. We'll see what happens.

[OldNana80]

I have been trying for 4 days to print return labels!  I have done this many many times before and am familiar with the procedure. When I click on "Print Label" nothing happens.  I called CS and was emailed a return label. However, it was the wrong size, way too large. I adjusted the size and then the last lines were cut off. I just did a chat with CS who acknowledged a label printing problem.  This is very annnoying and I am wasting a lot of time trying to print return labels.  Makes me want to stop ordering from QVC. The IT Dept. needs to solve this problem!!!!

[JGalt]

Given when this thread began, this problem has been going on for a long time.  Still is.

I get thru the section on filling out why I'm returning and that I want a refund, but nothing happens when I click Continue.

I am trying the EASY RETURN service.  I'll see if that works. Then I could hand write the return form. 

[Pecky]

Still having issues with printing invoice & return label.  If they would just put in with the order we wouldnt have this issue.