Customer Care

[Sassy Lady Loves 2 Shop]

I agree and if you're paying $6.95. why does it take so long to get there? Then when it is received by QVC it takes forever to process? I sent back a coat for an exchange because it was too big on December 11th. It was returned to QVC on December 22nd. The size I wanted sold out December 28th. Today I got an email saying a refund would be issued cos the coat is no longer available. Then I check my bank account and see that I was charged $6.95. What??? I chat online with customer service and was told the return fees are no longer being deducted from the refund amount!! When did this start? I asked when refund expected and was told approximately 2 billing cycles. Great, they can take my money immediately but make me wait to get it back. The return processing and refund delays are exhausting. I rarely get an exchange anymore because of it

[Sassy Lady Loves 2 Shop]

To clarify my previous post. Customer service told me return fees are now billed separately and no longer deducted from the refund amount. Very confusing considering that a different return I made 2 weeks ago had the 6.95 deducted from the refund amount. So what is the policy?